We are seeking an experienced Technical Support Engineer to join a Microsoft infrastructure and workplace technologies team. The successful candidate will be responsible for the administration, support, enhancement, and modernization of a large Microsoft estate, delivering both project-based initiatives and Level 2/Level 3 operational support. The role combines hands-on technical delivery, infrastructure modernization, security improvements, automation, and stakeholder engagement.
Key Responsibilities
- Administer and support Microsoft server and cloud technologies.
- Lead and contribute to infrastructure modernization projects.
- Deliver Active Directory upgrades and tiering initiatives.
- Manage business continuity planning for Active Directory environments.
- Lead migration of Windows Server environments to newer operating system versions.
- Support and maintain Windows imaging solutions using Microsoft Deployment Toolkit (MDT).
- Drive migration initiatives including:
- On-premises file shares to OneDrive
- Public folders to Exchange Online
- Infrastructure modernization projects
- Act as a Global Administrator across the Microsoft 365 platform.
- Manage and support:
- Exchange Online
- Microsoft Teams
- SharePoint Online
- Microsoft Defender
- OneDrive
- Entra ID
- Resolve complex Level 2 and Level 3 support incidents.
- Implement and govern Group Policy (GPO) configurations.
- Continuously improve security controls and endpoint protection.
- Identify and implement automation opportunities using PowerShell and Microsoft technologies.
- Produce and maintain high-quality technical documentation.
- Collaborate with internal teams, vendors, and third-party support providers.
- Present technical proposals and recommendations to governance and architecture review boards.
Essential Skills
- 4-6+ years' experience in Microsoft infrastructure support and administration.
- Strong experience with:
- Microsoft Windows Server (2016/2022/2025)
- Active Directory
- Entra ID (Azure AD)
- Microsoft 365 Administration
- Office 365 Administration
- Group Policy (GPO) Management
- Microsoft Teams Administration
- Microsoft Defender
- OneDrive Administration
- Windows 11 Support
- Microsoft Deployment Toolkit (MDT)
- Microsoft PowerShell
- Data Loss Prevention (DLP)
- File Server Administration
- Microsoft System Center
- Experience managing security permissions and identity services.
- Strong troubleshooting and problem-solving skills.
- Experience creating technical documentation.
- Microsoft Server certification (2016 or later).
Desirable Skills
- SharePoint Online
- SharePoint 2019
- Exchange Server 2010/2016
- Exchange Public Folder Migration
- Hyper-V
- Microsoft Copilot
- Microsoft Azure
- Sysinternals and advanced troubleshooting tools
- Debugging and root cause analysis experience.
Key Competencies
- Infrastructure design and implementation
- Technical leadership and ownership
- Stakeholder management
- Security-first mindset
- Continuous improvement
- Documentation and knowledge sharing
- Risk and issue management
- Ability to manage multiple priorities and projects simultaneously.
Why Version 1?
At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.
Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits
Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme
Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance
Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme
Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies
Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat
Reward schemes including Version 1’s Annual Excellence Awards & Star Awards.
Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.
And many more exciting benefits… drop us a note to find out more.
Version 1 is an equal opportunities employer.
We are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring including those shaped by disability and neurodiversity.
We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact your recruiter ekta.bahl@version1.com at Version 1. We will consider all requests carefully, respectfully and confidentially.
Video links:
https://www.youtube.com/watch?v=F_d3ELTH5zo
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