Work Flexibility: Hybrid What you will do: Review, assess, and process customer complaints in accordance with established procedures and regulatory requirements. Conduct complaint investigations to determine failure modes, root causes, and product performance concerns. Collaborate with manufacturing, engineering, R&D, regulatory, and service teams to support complaint resolution. Ensure complaint records are complete, accurate, and closed within established timelines. Support adverse event and vigilance assessments where applicable. Act as a quality representative for complaint-related projects and initiatives. Provide guidance and training on complaint handling requirements and best practices. Partner with Post Market Surveillance, Regulatory Affairs, and Manufacturing teams to address quality concerns and drive product improvements. What you Need: Required skills: Experience- 2 years- 4 years Experience on Quality Management (ISO 13485 or 21 CFR 820); TrackWise tool; Root Cause Analysis (RCA), CAPA, and risk management. Understanding on Medical Device Risk Management; New Product Development (NPD) Cycle Problem solving and decision making and project management experience and experience to lead & achieve global process improvement efforts. Basic knowledge of BI Tools and Automation tools. (e.g. Power BI, Ui Path, etc.) Preferred skills: BE/BTech/ME/MTech in Bio Medical / Mechanical Engineering / Electrical Engineering or related field from premier institutes At least 1+ years of experience in complaint handling or customer quality and 1 to 4 years of experience in Medical Device/Automotive/Manufacturing domain. Travel Percentage: 10% Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com Work Flexibility Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.

more at stryker.com.

20 Oct, 2026

stryker.com

Senior Engineer, Quality Assurance

Senior level
Hybrid
QA

$69.5k–110.9k/yr

Washington +2

more at stryker.com.

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