Reporting to the Regional Director, the Branch Manager in Laval plays a key role in managing, organizing, and planning the daily activities of work teams to ensure operational efficiency and quality.
The Branch Manager is responsible for providing support, training, follow-up, and operational oversight to contribute to the success of the branch while ensuring sales objectives are met. They collaborate with various stakeholders to continuously optimize and improve processes and are accountable for achieving the goals and expectations established by senior management in both production and sales.
Key Responsibilities:
- Manage, train, develop, and motivate production and customer service teams, including conducting quarterly performance evaluations for all employees;
- Ensure an excellent customer service experience is consistently delivered;
- Work closely with various Project Managers (automotive sales, tires and batteries, etc.);
- Actively participate in daily operations, remaining hands-on and involved in understanding employees’ day-to-day tasks;
- Maintain and control inventory of vehicles, tires, batteries, catalytic converters, and other materials;
- Purchase and sell used vehicles;
- Oversee and support local marketing initiatives.
Requirements:
- Minimum of 5 years of experience in customer service;
- Minimum of 5 years of experience managing teams;
- Knowledge of automotive parts would be considered an asset.
Desired Skills:
- Leadership;
- Customer service orientation;
- Ability to learn quickly;
- Strong stress management skills.
Work Environment / Additional Information
- Work Schedule: Monday to Friday, with availability required for one weekend out of every two;
- Full-time, permanent position.
Kenny U-Pull is a subsidiary of American Iron & Metal (AIM) Inc., a globally recognized leader in the metal recycling industry, with more than 125 sites, 3,000 employees worldwide, and over $3.5 billion in annual sales. AIM and its subsidiaries are equal opportunity employers. The masculine form is used solely to simplify the text. Only candidates selected for an interview will be contacted.Thank you for your interest.