The Head of Audit Services Indonesia is accountable for planning, directing, and leading a team to complete audit projects of assigned areas/countries (including key risk audits, project risk reviews, investigations, and other special projects). The candidate is also responsible for the delivery of high quality, professional, cost-effective, value-added, and risk-based audit services within Asia. While remaining totally independent, the Audit Services function provides added value by working with management at all levels to improve the management of various forms of risk. The function provides assurance services to senior management and the board of directors, which assist them in overseeing the management of risk in Manulife. Position Responsibilities Plan and lead a team to execute various types of audits of assigned areas/countries (including Regional and Group-wide audits) in accordance with the audit methodology, departmental standards, and regulatory requirements. Assess adequacy of risk management and internal controls in business. Present findings to and reach agreement with the business unit management; make practical and value-added recommendations to improve control environment and efficiency and effectiveness of operations. Prepare clear, concise, and well-organized audit reports in accordance with departmental service standards. Perform risk assessments and audit plan based on risks and applicable requirements for assigned areas. Prepare and present audit updates, audit reports, audit plan and department budget to the Audit Committee and Senior Management. Prepare presentation materials for various committees and executive meetings. Utilize technology to improve effectiveness and efficiency of audit process. Ensure quality of work completed. Manage projects within time budgets and target dates, reporting any timing problems or budget over-runs to audit management. Provide coaching to team members and manage their performance and expectations. Own relationship management responsibility of assigned area/country. Assist business unit management by providing consulting advice. Follow up with business unit management regularly on the status/implementation of remediation actions for timely audit issue closure. Actively participates in departmental initiatives. Required Qualifications 14+ years’ relevant experience over internal audit of life insurance, pension, asset management and/or shariah business. Good knowledge of audit methodologies, control frameworks and risk management techniques. Actuarial experience in valuation or product development in pricing would be considered an asset. Excellent communication skills, oral and written over Bahasa and English. Able to deal with confrontations and resolve conflicts. Proven leadership skills and demonstrate people management capabilities. Proven relationship skills including ability to deal effectively with staff at all levels to Assistant Vice President. Results-oriented with a keen focus on quality and delivering value; ability to balance multiple priorities and projects; strong attention to detail while retaining focus on the “big picture” and top risks; flexible and organized with the ability to oversee multiple projects concurrently. Ability to quickly understand business processes and risks, identify key controls, analyze complex situations, reach appropriate conclusions, make value-added and practical recommendations and influence management to take appropriate actions on recommendations. Recognized accounting (CA, CMA, CGA, CPA) or auditing (CIA, CISA) professional designation. Strong team-player who willingly and openly shares ideas and knowledge. Able to collaborate with different team members in a multi-cultural environment. Provide clear and timely constructive feedback. At the same time, actively seeks feedback from others and incorporates any necessary changes. Challenges the status quo and proactively makes suggestions for continuous improvement. Preferred Qualifications Strong communication, coordination, and stakeholder management skills When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Working Arrangement Hybrid We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognition. Recent awards include: 2026 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2025 Financial Times World’s Best Employers Asia-Pacific 2026 We’ve been recognized as one of Canada’s Top 100 Employers 2026 #1 Life Insurer for AI Maturity by Evident 2026 To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the number one choice for customers. Learn more at https://www.manulife.com/.

Head of Audit Services, Indonesia.

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