Scheduled Weekly Hours: 40 Schedule: Saturday (12:00 am - 7:00 am) & Sunday-Tuesday (8:00 pm - 7:00 am) Pay Range Minimum: $17.00 Education We're Looking for: High School Diploma (Required) Certifications We're Looking For: Drivers License (Valid) - USA Experience We're Looking For: Experience in navigating any of the child and family -serving systems and teaching the family members who are involved | Required Job Description Summary: The primary responsibility of the Remote Support Professional (RSP) is to provide remote support services to individuals through active monitoring, targeted supports, and emergency response. The RSP monitors individuals to facilitate an environment to promote greater independence. What You'll Do: Direct Support Monitors persons served and provide support in areas related to health, medication, safety and daily living. Empowers persons served to make independent decisions. Responds to emergency request from persons served an as needed escalates to dispatching of in person back-up staffing. Notifies and coordinates with emergency services when required. Troubleshoots technology issues with remote support systems in the homes. Provides ongoing training and technology support to persons served to engage the individuals to utilize in-home devices. Monitors wearable devices when individuals are away from their home, provide intervention and assistance as needed. Provide in-service training and consultation to person’s served and parents on technology, including the use of remote support systems. Provide remote support to individuals remotely as assigned. Engagement Interacts with the person served with high attention to engagement. Promotes an inclusive environment which fosters respect and dignity within individual’s cultural context. Respects the role of family members and/or guardians in planning and providing services. Operations and Compliance Ensures compliance with all laws, safety rules, and policies and procedures. Demonstrates the ability to identify, prevent, and report situations of abuse, exploitation, neglect, and other adverse events. Ensures timely and accurate documentation of services. Participates in and attends various meetings and trainings as required. Performs other duties as assigned. Work Environment Will work within the remote support center with varied environments and in a variety of locations in the community This job routinely uses technology that is equipped to assist residents of the home in activities of daily living. This job routinely uses standard office equipment such as computers, phones, IPADs, laptops, etc Frequent contact and interaction with people receiving services, family, and employees The noise level in the work environment is usually moderate Maintain trainings as required and requested Demonstrate knowledge of emergency procedures and assist in crisis situations Demonstrate knowledge of and comply with all agency policies and procedures Complete all other relevant responsibilities assigned by the supervisor Driving and travel may be required Benefits: We offer a competitive and flexible total rewards package designed to support the diverse needs of our team members. In addition to base compensation, eligible employees have access to a range of customizable benefits and perks, which may include comprehensive health coverage, retirement plans, professional development support, and more. Specific offerings are tailored to the role, employment type, and location. We look forward to discussing the details of your personalized compensation and benefits package—and what matters most to you—during the interview process. Make a Difference in Someone’s Life! At Monarch Healthcare, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury. You Belong at Monarch Healthcare You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch Healthcare. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch Healthcare will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders. Monarch Healthcare is an Equal Opportunity Employer Monarch Healthcare offers opportunities as diverse as the people we support and the communities we serve. Monarch Healthcare is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity. Monarch Healthcare does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch Healthcare job search or selection process, should contact HR@MonarchNC.org or call (704) 986-1550. This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch Healthcare. Department: LTSS - Para Professional Since 1958, Monarch Healthcare has focused on helping others and improving lives. Our caring, supportive team of professionals provides services that help people thrive. If you’re looking for a career with purpose, we have a place for you at Monarch Healthcare. We see the possibilities that exist for people living with mental illness, substance use disorders, intellectual and developmental disabilities and traumatic brain injuries and we help others see them as well. At Monarch Healthcare, you’ll see the impact of your work every day when a man with a disability achieves his dream of finding a job, when a woman struggling with addiction walks into treatment for the first time or when a child facing a mental health crisis finds comfort and support. You can make a difference. Join us today! Monarch Healthcare is nationally accredited by The Joint Commission and committed to providing the highest quality care. To learn more about our services and the many ways we provide support, please call (866) 272-7826 or visit www.MonarchNC.org.

more at monarchnc.org.

20 Oct, 2026

monarchnc.org

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