David Kennedy Recruitment is working with a leading international car and van rental company that is seeking to onboard a Customer Service Advisor to join their team. The role focuses on delivering personalised customer support throughout the rental process, assisting with reservations and identifying opportunities to recommend suitable additional services.
Position: Customer Service Representative
Location: Braga, Portugal
Work model: On-site
Employment type: Fixed term (6 months) with possible extension
DUTIES AND RESPONSIBILITIES:
Deliver excellent, personalised customer service via phone, email and messaging channels
Assist customers with enquiries and provide support throughout the car rental process
Provide information about rental reservations, available vehicles and service options
Identify customer needs and recommend suitable rental options and additional services
Handle customer queries professionally and promptly, ensuring effective issue resolution
Build positive customer relationships through strong communication and customer service skills
Identify potential business opportunities while maintaining a high standard of customer support
REQUIREMENTS:
Excellent communication skills
Good computer skills
Ability to identify customer needs and recommend relevant additional services
Strong customer service orientation
Ability to work effectively as part of a team
Adaptability and flexibility in a dynamic environment
OFFER:
Opportunity to work with a leading global travel & tourism brand
Working schedule: Monday - Friday 8AM-7PM
Competitive salary with performance-based incentives
Professional growth opportunities within the BPO industry
Collaborative and supportive work environment
Access to exclusive travel perks and discounts
And many more!