About Progress Partners
Progress Partners is a fast-growing technology company building and scaling next-generation SaaS and mobile platforms. We blend creativity with data-driven execution to ship high-impact products, including AI-powered tools, productivity platforms, and workflow software, used by millions of people in more than 160 countries.
Our global team of experts in software development, product design, growth, and analytics collaborates across time zones to deliver category-defining innovations. We work end-to-end across the product lifecycle: design, build, launch, and scale.
If you’re passionate about building transformative products, Progress Partners is a place to make a lasting impact.
About the Role
Hi, I’m Bohdan, Head of Customer Support at Progress Partners, and I’m hiring a Senior AI Automation Engineer to join my team. Our support operation runs on connected tools (Zendesk, Twilio, Outlook, Gmail, in-house admin panels and our product APIs), all tied together by flows, triggers, and automations. Now we want to bring LLMs into that stack to take repetitive work off our agents’ plates, and we need someone to own it full-time. You’ll build and run the AI-powered automations behind our support workflows: connecting models and services through APIs, designing and testing prompts, shipping lightweight internal tools, and keeping everything reliable in production.
What You’ll Do
Build and maintain LLM-powered automations for support workflows.
Integrate LLM models and third-party services through REST APIs.
Design, test, and refine prompts; evaluate model outputs for quality and reliability.
Create lightweight internal tools and UI components using HTML and CSS.
Monitor, troubleshoot, and improve automations running in production.
What We’re Looking For
5+ years of experience in software or automation engineering.
Hands-on experience with LLM models (e.g., OpenAI, Anthropic) and prompt engineering.
Strong experience working with REST APIs.
Good understanding of HTML and CSS.
Solid programming skills (e.g., Python or JavaScript).
Strong written communication and the ability to work autonomously in a remote, async environment.
Comfort with ownership, transparency, and a results-driven mindset.
Nice to Have
Frontend development background (e.g., React, Vue, or a similar framework).
How We Work
We’re fully remote and distributed across time zones. We default to async, communicate in writing, and trust people to deliver outcomes, not log hours. Decisions are transparent, ownership is clear, and your work is visible from day one.
Interview Process
We've designed our interview process to be transparent, respectful of your time, and a genuine two-way conversation, we want to get to know you, and we want you to get to know us. You'll always know what stage you're at, what to expect next, and roughly how long things will take.
Initial screen with our Talent Acquisition Team - 30 min
Technical interview with our Senior Full-Stack Engineer - 60 min
Final panel with our Head of Customer Support - 45 min
What We Offer
We believe great work starts with taking care of our people and we want everyone on our team to have the support and resources they need to thrive, both professionally and personally. Here's what you can expect when you join our team:
Remote-first: Live and work wherever you're happiest and most productive. No relocation, ever.
Flexible hours: we measure outcomes, not time spent at a desk.
Unlimited PTO: take the time you need to rest, recharge, and do your best work.
Learning & development budget: courses, books, conferences, certifications, whatever helps you grow.
Home office & wellness allowance: a dedicated budget to set up your workspace and support your health.
A small, senior, collaborative team where your work is visible and your decisions matter.
The chance to build products used by millions of people across 160+ countries.
Equal Opportunity
Progress Partners is an equal opportunity employer, and we’re serious about building a diverse, inclusive team. We welcome applications from people of all genders, gender identities and expressions, sexual orientations, ages, ethnicities, nationalities, religions, disabilities, neurotypes, family situations, socioeconomic backgrounds, and life experiences.
We hire on skills, experience, potential, and values fit. never on protected characteristics. If you need accommodations during the application or interview process, just let us know.