Outsourcing Staffing Advantage is looking for a highly organized and reliable Home Health Aide Scheduler / Homecare Coordinator to join our team. This role is responsible for coordinating with Licensed home health aide agencies, managing schedules, ensuring proper coverage, and communicating with caregivers and clients to maintain smooth daily operations.
The ideal candidate is proactive, detail-oriented, comfortable handling multiple priorities, and able to communicate professionally with Licensed Agencies & RN Case Managers.
Key Responsibilities
- Coordinate and maintain schedules for Home Health Aides (HHAs) based on client needs and availability.
- Assign caregivers to shifts and ensure all scheduled shifts have proper coverage.
- Handle call-outs, cancellations, and last-minute scheduling changes.
- Find replacement caregivers when there are staffing gaps or unexpected absences.
- Communicate with Licensed Agency regarding schedules, assignments, availability, and changes.
- Communicate with clients and/or care teams regarding scheduling and coverage when necessary.
- Monitor attendance and ensure caregivers arrive as scheduled.
- Follow up on missed shifts, late arrivals, and other scheduling issues.
- Maintain accurate scheduling records and update systems with changes in real time.
- Assist with coordinating ongoing client care and caregiver assignments.
- Work closely with the Licensed Agencies to identify and resolve scheduling issues.
- Ensure that all scheduling activities follow company policies and client requirements.
- Provide excellent customer service while handling sensitive or time-sensitive situations.
- Perform other administrative and coordination tasks as needed.
Requirements
- Previous experience in homecare coordination, HHA scheduling, healthcare administration, staffing, or a similar role preferred.
- Strong organizational and time-management skills.
- Excellent verbal and written English communication skills.
- Ability to communicate professionally with caregivers, clients, and internal teams.
- Strong problem-solving and decision-making skills.
- Ability to remain calm and professional when handling urgent scheduling issues.
- Comfortable working with scheduling software, databases, and other computer systems.
- Strong attention to detail and ability to multitask.
- Ability to work in a fast-paced environment.
- Previous experience with HHA Exchange or other homecare scheduling platforms is a plus.
Benefits
- Opportunity to work on diverse and exciting projects.
- Supportive and collaborative work environment.
- Weekly payments.
- Weekly incentives based on performance.
- Weekends off.
- Hiring bonus.
- Loyalty Bonus
- Annual Performance Salary Review Increases up to 10%
- Paid Breaks
- Growth opportunities.
- Referral bonus.
- National holidays pay double the hourly rate.
- US holidays off when applicable.
- Best work environment in Santiago.
- Morning shift available.