Job Purpose
The HR Manager – Egypt Office will be responsible for managing the Egypt-based team while overseeing and executing HR-related client transactions received from the Saudi Arabia office.
The role requires strong operational leadership, knowledge of Saudi HR practices and employment regulations, disciplined execution of company procedures, and accurate reporting to the Audit Team.
The successful candidate will act as a key operational link between the Saudi office, clients, Egypt team, and Audit Team, ensuring that all assigned transactions are completed accurately, professionally, and within agreed timelines.
Key Responsibilities
1. Egypt Office & Staff Management
* Manage and supervise employees working from the Egypt office.
* Allocate tasks and workloads according to priorities and client requirements.
* Monitor employee attendance, productivity, performance, and quality of work.
* Conduct regular team meetings and individual performance reviews.
* Ensure employees comply with company policies, procedures, confidentiality requirements, and service standards.
* Identify training and development requirements for the team.
* Support recruitment, onboarding, performance management, and employee relations within the Egypt office.
* Escalate performance, disciplinary, or operational concerns to senior management when required.
* Maintain adequate staffing and resource allocation according to client workload.
2. Saudi Client Transaction Management
* Receive HR transactions and service requests from the Saudi office and ensure proper execution according to approved company procedures.
* Review requests for completeness and accuracy before assigning or processing them.
* Distribute client transactions among the appropriate team members and monitor completion.
* Ensure all transactions are completed within the agreed SLA and deadlines.
* Follow up on pending transactions and proactively resolve delays or operational issues.
* Maintain accurate records and supporting documentation for every client transaction.
* Coordinate with the Saudi team regarding missing information, approvals, exceptions, or client requirements.
* Ensure no transaction is closed without the required documentation and internal verification.
3. Saudi HR Market & Regulatory Knowledge
The candidate must have practical knowledge of the Saudi HR environment and understand the requirements commonly associated with managing Saudi employees and clients.
Knowledge should preferably include:
* Saudi Labor Law and general HR compliance requirements.
* Employment contracts and employee documentation.
* Employee onboarding and offboarding procedures.
* Payroll-related HR processes.
* Leave, attendance, overtime, and employee benefits.
* End-of-service benefits and employee settlements.
* Saudization/Nitaqat requirements and general workforce compliance.
* Familiarity with major Saudi government HR platforms and processes, where relevant to the assigned responsibilities.
* Understanding of HR outsourcing and shared-services operations in the Saudi market.
The HR Manager is expected to stay informed of relevant changes in Saudi HR regulations and operational requirements and communicate important changes internally.
4. Audit, Quality Control & Weekly Reporting
* Prepare and submit a structured weekly report to the Audit Team.
* Report the number and status of transactions received, completed, pending, delayed, and rejected.
* Highlight errors, compliance issues, SLA breaches, and operational risks.
* Provide reasons and corrective actions for delayed or incomplete transactions.
* Report team productivity and individual performance where required.
* Ensure all transactions are properly documented and auditable.
* Cooperate fully with internal audits and provide supporting records when requested.
* Implement corrective actions resulting from audit findings.
* Monitor recurring errors and establish preventive measures.
5. Client Service & Operational Performance
* Maintain high standards of service quality for Saudi clients.
* Monitor client workload against available team capacity.
* Identify operational bottlenecks and recommend improvements.
* Ensure client requests are handled consistently according to company procedures.
* Support management in resolving escalated client cases.
* Participate in operational meetings with the Saudi office.
* Maintain professional communication with internal and external stakeholders.
6. Process Improvement & Governance
* Review existing HR operational procedures and recommend improvements.
* Develop and maintain SOPs, checklists, workflows, and control procedures.
* Identify opportunities for automation and operational efficiency.
* Ensure clear segregation of responsibilities and approval authorities.
* Monitor compliance with internal policies and management instructions.
* Support implementation of new HR systems, tools, and operational processes.
Weekly KPIs
The HR Manager should be measured against clear operational KPIs, including:
* Transactions received vs. completed.
* Transaction completion rate.
* SLA achievement percentage.
* Number and percentage of overdue transactions.
* Transaction accuracy/error rate.
* Audit findings and repeated errors.
* Client complaints and escalations.
* Average transaction turnaround time.
* Employee productivity by team member.
* Pending transactions by client.
* Corrective actions completed.
* Team attendance and operational capacity.
Requirements
Qualifications
* Bachelor’s degree in Human Resources, Business Administration, Management, or a related field.
* Minimum 5 years of relevant HR experience.
* Minimum 3 years of proven experience working remotely with or for a Saudi-based company.
* Previous experience managing an HR team is required.
* Strong practical understanding of the Saudi HR market and HR operational requirements.
* Experience in HR outsourcing, HR shared services, or multi-client HR operations is strongly preferred.
* Strong reporting, auditing, documentation, and analytical capabilities.
* Good knowledge of Microsoft Excel and HR systems.
* Excellent Arabic communication skills and good professional English.
Required Competencies
The successful candidate should demonstrate:
* Strong leadership and people-management skills.
* Excellent organizational and workload-management abilities.
* Strong attention to detail.
* High level of accountability and ownership.
* Ability to manage multiple clients and transactions simultaneously.
* Strong understanding of deadlines and SLAs.
* Problem-solving and decision-making ability.
* Excellent reporting and documentation skills.
* Strong communication with remote teams.
* Ability to work effectively between Egypt and Saudi Arabia operations.
* High standards of confidentiality and professional integrity.
Preferred Candidate Profile
The ideal candidate has previously worked in an HR outsourcing, HR operations, payroll, shared-services, or HR consulting environment serving Saudi companies.
The candidate should be comfortable managing an Egypt-based operational team while being accountable for the successful delivery of HR services to clients in Saudi Arabia.
Previous hands-on exposure to Saudi HR procedures, Saudi government HR platforms, client transaction management, SLA monitoring, and operational reporting will be a significant advantage.
Key Success Objective
The primary objective of this position is to ensure that every client transaction received from the Saudi office is properly assigned, accurately executed, documented, audited, and completed within the required timeframe, while maintaining effective management and productivity of the Egypt office team