About the role
- The Service Manager ensures exceptional customer satisfaction by overseeing all aspects of service delivery within the ICU Services Team. Based out of Stansell Electric’s Nashville office, this role provides leadership and operational direction for multiple service calls, coordinates scheduling, and manages the inventory of service vehicles. A strong foundation in electrical systems is essential to support technical decision-making and maintain high standards of service quality.
What you'll do
- Evaluate planned gross profit through management of organization.
- Use business judgment and skills to adjust workforce and workflow to properly meet gross profit goals while assuring customer satisfaction.
- Understand purchase requirements.
TIME MANAGEMENT/PLANNING:
- Establish guidelines to determine crew size and monitor the same.
- Assure proper staffing, training, tools, test equipment, systems and procedures are in place to allow staff to complete all work in a cost effective and high quality manner.
- Co-ordinates all work through staff.
- Plan project work to assure field personnel, material and equipment are on the job at the right time.
- Monitor project schedules to assure timely completion of work.
- Train, direct, and evaluate staff in the proper, accurate and timely completion of all paperwork. Review results and take corrective action to assure accuracy and time lines. Assure compliance with company standards. Report progress and estimate deviations, and customer complaints in writing.
ANNUAL PLANNING AND REVIEW:
- Review historical data and current conditions.
- Forecast work force, manpower (by type), organizational changes, vehicle requirements and actual gross profit levels.
MANAGEMENT:
- Delegate, organize work of others by job description and procedures; get staff to agree on objectives.
- Effectively audit performance of staff and follow up accordingly.
- Recommend appropriate personnel actions.
- Maintain a high level of productivity for all teams
- Prepare teams under your control for possible emergencies and any unforeseen problems that may arise
SALES PARTICIPATION:
- Understand the relationship between performance, customer satisfaction and new business.
- Understand sales objectives.
- Support sales force on calls as required.
- Acquire and maintain knowledge of pricing policies and procedures.
CODES, STANDARDS AND SYSTEM REQUIREMENTS:
- Understand electrical and security systems and appropriate codes and industry standards.
- Assure permits are secured where applicable.
- Instruct and direct staff to provide design assistance to sales force as requested.
SYSTEMS AND PROGRAMS:
- Regularly review operating policies, procedures and methods.
- Measure effectiveness of existing programs, identify problems or weaknesses, and recommend new methods or corrective action.
- Establish policies and procedures necessary for smooth and timely internal administration of the department.
Qualifications
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite or related software as well as other accounting software programs.
- Ability to work independently and in a fast-paced environment.
- Ability to anticipate work needs and interact professionally with customers.
- Excellent organizational skills and attention to detail.
Benefits
- Medical, Vision, Dental coverage
- Health Savings Account
- Short- and long-term disability
- 401(k)
As a Federal Contractor, it is the policy of Stansell Electric Company to assure that applicants are employed, and that applicants are treated during employment, without regard to their race, religion, color, sex, sexual orientation, gender identity, national origin, age or disability.
An Equal Opportunity Employer / Minorities & females encouraged to apply.
TN Drug Free Workplace conducting pre-employment, post-accident and random drug screening.
About Stansell Electric Company
Since 1940, Stansell Electric Company, Inc. has been a leading provider of quality electrical contracting and related services. Today, Stansell Electric continues as a family-owned company with second and third generations carrying the legacy. The core values of the company: Quality, Customer Satisfaction, Enjoyment, Care for Employees, Honesty, and Investing in Resources; are the ultimate legacy established over 80 years ago and carried on by the amazing team today.
How Stansell Makes a Difference
By Growing our People, Serving our Customers, and Building our Communities, we stand out as the leading multi-disciplined electrical contractor and systems integrator in the Southeast. Stansell Electric provides turnkey solutions in the Transportation (Lighting, Signalization, ITS, Navigation), Industrial (Water, Wastewater, Manufacturing/Warehouse, Power), Commercial (High-rise, High-end complexes), and Infrastructure (Duct bank, Substation) markets.
We take pride in our unwavering commitment to Injury Free, Best Tradespeople, and Quality; while building relationships with Owners, Contractors, Architects, Engineers, and other Subcontractors. We have a strong people-first culture, a record-setting safety record, and we leverage technology to enhance the effectiveness of project.