Do AI customer success agents excite you or terrify you? A brave new world of customer success is hurtling towards us at an astonishingly fast rate and offers an unprecedented opportunity to shape the future of how customer success is delivered world-wide. With near perfect total recall, the right context, access to skills and knowledge bases, AI Agents can be a force multiplier. But every agent swarm needs a human leader, someone who is passionate about customers, demonstrates empathy for their concerns and wants to be the trusted technical advisor to our customers. If the description above excites you and terms like Geometry, Meshing and Solver are very much in your wheelhouse, then you might be the right fit for this role. We are seeking a Customer Success Engineer (CSE) as a founding member of the Luminary customer success team! You will work closely with our customers and internal teams to ensure our customer has the best experience running simulations on our platform. You enjoy building meaningful relationships and are willing to go above and beyond for the customers.
You Will Work On:
- As a founding member of the customer success team, you will help set the foundation of the team and build the customer success playbooks to grow and support our customers.
- You will gain a deep knowledge of customers’ Physics AI use cases to provide a tailored solution with a unique value prop to support those workloads on the Luminary platform.
- You will develop user training programs to train and onboard new users to drive adoption.
- You will be the customer champion and voice of the customers within Luminary.
- You will run customer quarterly business reviews (QBR) and office hours to drive alignment.
- You will collaborate with Product Management and Design to collect customer feedback to improve the Luminary cloud platform and the customer experience using our product.
- You will collaborate with Technical Support and oversee support escalations and incident management.
- You are a Luminary evangelizer attending and presenting at industry conferences and events.
What We’re Looking For:
- Bachelor's degree in Engineering (Master’s in Mechanical or Aerospace preferred).
- 3+ years of experience working in Technical Support, Application Engineering, Customer Success Engineering, Professional Service, or similar functions in engineering.
- 3+ years of experience with commercial or open-source simulation software a plus
- Familiarity with GCP/AWS ecosystems a plus
- You are an AI first engineer who is comfortable prototyping applications using Claude/Codex/Cursor
- You enjoy solving complex problems, strive to find the best solutions, and use empathy to approach customer solutions.
- You have an outgoing personality, a customer-obsession attitude, and are willing to deep dive. Customer obsession is your top priority.
- You are a strong public speaker who can present highly technical topics in an easy-to-understand manner.
- You prefer to work in a dynamic startup environment to fast-track your career and grow your responsibilities.
- Up to 10% domestic travel.
Luminary helps engineering companies be more competitive by getting to market faster, creating new, better products, and reducing development risk. We do this with our Physics AI platform, the fastest and easiest way to build and deploy models to understand and instantly predict physical reality with precision. Customers span industries from automotive and aerospace, to leading sporting equipment providers, including Otto Aviation, Joby Aviation, Piper Aircraft and Trek Bikes. Luminary is a Series B company and is headquartered in San Mateo, California.