The Care Navigator supports our clinical pharmacists in delivering Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) services. Working across multiple North Carolina clinics, the Care Navigator helps manage a shared patient panel of 500 or more, serving as a consistent point of contact for patients between visits and a reliable second set of hands for the clinical team.
This is a part-time, on-site position based out of our Raleigh, NC location. Candidates must currently hold a nationally recognized Medical Assistant (MA) or Licensed Practical Nurse (LPN) certification and be able to provide a copy upon hire.
What You'll Do
• Enroll eligible patients into RPM or CCM programs.
• Prepare patient charts ahead of upcoming CCM encounters.
• Make monthly check-in calls to patients enrolled in CCM.
• Make daily compliance calls to patients enrolled in RPM.
• Communicate urgent health concerns, medication refill requests, and appointment requests to clinical pharmacists promptly and accurately.
• Protect patient confidentiality at all times, and treat every patient with courtesy and respect.
What You Bring
• Current MA or LPN certification (required; documentation must be provided).
• High school diploma or GED (minimum requirement).
• Professional, confident telephone communication skills.
• Working knowledge of Excel, Allscripts or comparable EHR platforms, and general data entry.
• Strong time management and the ability to juggle competing priorities.
• Clear verbal and written communication paired with genuine customer service.
• A collaborative, team-first mindset paired with self-motivation and compassion.
• Working knowledge of medical terminology.
• Sound judgment and a calm, effective response in urgent or emergency situations.
• Ability to build effective working relationships with patients, caregivers, teammates, and providers.
Nice to Have
• Prior experience with CCM or RPM programs.
• Prior pharmacy experience.
Who Does Well Here
Care Navigators who thrive on our team are patient-centered, detail-oriented, and comfortable holding steady in a fast-moving clinical environment. They take ownership of their patient panel, communicate clearly with the pharmacists they support, and bring genuine warmth, care and attention to detail to every call.
About Axil Health
At Axil Health, we're not just talking about the future of healthcare – we're creating it. We combine cutting-edge patient monitoring technology with compassionate, personalized care to transform the lives of those with chronic conditions. Our integrated approach brings together doctors, pharmacists, and care specialists like you to provide unparalleled support to our patients.
About The Team You'll Join
We're a company of thinkers, doers, problem-solvers, builders, and patient advocates. People who see a gap and close it, not wait for someone else to.
- You'll work cross-functionally, connected to a mission that touches clinical operations, technology, and patient care at every turn.
- At Axil Health, you join a small team where your work is visible, your voice counts, and your judgment shapes how things get built, not just how they run.
Who Does Well Here
People thrive at Axil Health when they're motivated by the actual outcome of the work: helping patients manage chronic conditions and stay connected to care between visits. This isn't a fast-growth tech culture chasing headcount for its own sake. It's a small, mission-driven team where individual contributions are visible and accountability matters.
The strongest fits tend to be people who:
- Care about the patient behind the data point. Whether you're in clinical operations, care navigation, or support functions, the work touches real people managing real health conditions.
- Are comfortable with ambiguity and building, not just maintaining. We're still defining processes in many areas, so people who can bring structure without waiting to be told exactly how do well.
- Communicate directly and kindly. We value people who raise issues early, give and receive feedback without drama, and treat colleagues with respect even under pressure.
- Take ownership without needing constant oversight, self-direction matters as much as collaboration.
- Stay curious. Healthcare and patient monitoring technology both evolve quickly, and people who keep learning keep up.
Why You'll Love Working at Axil Health:
- Make a tangible difference in patients' lives every single day
- Work with a passionate team that feels like family
- Gain experience with cutting-edge healthcare technologies
- Enjoy a supportive work environment that encourages professional growth
- Be part of a company that's shaping the future of healthcare
- Competitive salary and benefits package
Join Us in Transforming Lives!
If you're ready to take your patient care skills to the next level and be part of a healthcare revolution, we want to hear from you! At Axil Health, you're not just filling a position – you're embarking on a mission to change lives.
Apply now and let's create healthier tomorrows together!