Trax Inc. provides cloud-based solutions and services to automate and manage freight invoice auditing and payment processing for buyers and sellers of logistics services. The Trax platform enables companies to optimize supply chain performance through greater visibility into their logistics ecosystem and predictive analytics based on over one billion logistics transactions from all industries, modes, and countries. Trax operates on a global scale with offices in the U.S., Latin America, Asia and Europe.
The Audit Supervisor will lead a team of Logistics Data Analysts/Auditors across Asia, Europe, and the Americas. This role involves ensuring the execution of Trax’s audit process, identifying and addressing exceptions, and meeting customer-level metric targets. This role will allocate tasks, conduct planning sessions, and engage with carriers and customers to ensure high-quality service delivery. Monitoring team performance and providing mentorship and coaching are also key aspects of the role.
Responsibilities:
- Lead a team of Logistics Data Analysts/Auditors managing client accounts across Asia, Europe, and the Americas, ensuring the effective execution of Trax’s comprehensive audit process to identify and resolve audit exceptions.
- Prioritize tasks for the team, communicate progress and achievements, and ensure timely completion of train schedule deliverables.
- Conduct weekly planning sessions, utilizing KPI reports and scorecards to maintain consistent audit operations.
- Consistently achieve customer metric targets and service level agreements.
- Collaborate with carriers and customers to understand their needs and objectives, ensuring high-quality service delivery.
- Act as the primary escalation point for carriers and customers, providing prompt responses to their requests or feedback.
- Implement and maintain standard operating procedures to ensure compliance and uniformity across operations.
- Identify non-standard processes and collaborate with cross-functional teams to ensure compliance and enhance efficiency.
- Develop and regularly update process documentation, Standard Operating Procedures (SOPs), and work instructions in Trax SharePoint or other standard document repositories.
- Prepare for and participate in audit reviews and hold team meetings to evaluate past performance and plan for future improvements.
- Monitor and manage individual and team performance, conducting regular performance reviews and providing mentorship, coaching, and guidance to team members.
- Inspire and motivate team members, fostering a positive team dynamic and a culture of continuous improvement.
- All other responsibilities assigned by immediate supervisor, based on business needs.
Qualifications:
- Bachelor’s degree in a related field or equivalent experience.
- Excellent verbal and written communication skills, with the ability to effectively engage with clients, carriers, and internal stakeholders.
- Familiarity with relevant software and systems
- Experience in logistics, financial analysis, with exposure to ERP/MRP systems and customer management is a plus.
- Strong analytical and problem-solving skills, with a focus on continuous improvement and operational efficiency.
- Proven leadership skills with the ability to manage and mentor a team effectively.
- Excellent interpersonal skills, being a proactive, dependable, and results-oriented team player.
- High level of professionalism and the ability to work with all levels of the organization.
- Ability to work in a shifting schedule to provide 24/5 coverage.