Please note: this is a rolling vacancy, and due to the volume of applications we receive, only successful applicants will be contacted. We will contact you as and when there is a vacancy.
Job Title: Café Team Member
Based in: Luminary Bakery 71-73 Allen Road, Stoke Newington, London, N16 8RY
Reports to: Café Manager
Hours: Part Time / Full Time
Salary: £13.00 per hour
Job Purpose: To provide excellent customer service across the week through delivering high quality coffee and delicious in-house made baked goods.
KEY JOB RESPONSIBILITIES
CAFÉ TEAM MEMBER ROLE SPECIFICATION:
- Willing to develop to Barista level
- Food preparation
- Consistently providing a high quality of service and products for all customers by closely following café recipes and procedures
- £13.00 per hour
KEY RESPONSIBILITIES:
- Customer Service & Experience
- Be the friendly face of our café—always greet customers with a smile.
- Welcome and connect with every customer, creating a warm and inviting atmosphere.
- Provide excellent customer service by being approachable, attentive, and helpful.
- Maintain a calm and positive attitude, even during busy periods.
- Assist customers with their choices by sharing knowledge of food and drinks.
- Respond to customer needs, including explaining any service delays.
- Go the extra mile to exceed customer expectations.
- Assist in preparing a variety of food, snacks, and drinks to high-quality standards.
- Ensure food presentation is attractive and meets our quality expectations.
- Maintain high standards of cleanliness and hygiene in all food preparation and service areas.
- Strictly follow health, safety, and food hygiene regulations.
- Keep service counters well-stocked, clean, and organized.
- Ensure the café floor, service area, and stockroom are always tidy and efficient.
- Follow café policies for merchandising, ordering, restocking, rotating, and storing products.
- Assist with general cleaning duties in all areas of operation.
- Work efficiently as part of a team to maintain smooth service, especially during peak hours.
- Be willing to undertake back-of-house tasks at the request of the Café Manager.
- Accurately process transactions when required.
- Assist with restocking café supplies and maintaining inventory levels.
- Actively engage with customers to promote sales and new menu items.
- Learn and confidently perform opening and closing duties.
- Adhere to all health and safety procedures, both when supervised and when working independently in the Café Manager’s absence.
- Ensure compliance with risk assessments and hygiene protocols.
JOB REQUIREMENTS:
NECESSARY:
- At least 1 year's serving experience in a cafe or restaurant
- Strong hospitality and customer service skills
- Ability to handle multiple tasks in a fast-paced environment
- Positive attitude and proactive approach in the workplace
- Committed to delivering great customer experience
- Willingness to switch between roles including food prep, cleaning, till service, and drinks
- Open to work weekends and be flexible with changing schedules
- Strong teamwork and communication skills
- Ability to maintain a professional attitude and uphold high standards
- Desire to contribute to the café’s growth and success
DESIRABLE:
- Level 2 Food and Hygiene Safety Certificate
PERKS AND INCENTIVES:
- Free barista coffee while on shift
- 50% discount off all on site food & drink while on shift
- 20% discount off online purchases @ www.luminarybakery.com
- Opportunities for training and professional development