The Program Supervisor oversees the daily operations of housing and supportive service programs, including Housing-Related Social Needs (HRSN), tenancy supports, housing case management, and related care coordination services. This position provides direct supervision to frontline staff, supports program compliance, and ensures high-quality service delivery for participants.
The Program Supervisor works closely with leadership, administrative staff, Coordinated Care Organizations (CCOs), and community partners to support program performance, documentation quality, billing readiness, and continuous improvement. The ideal candidate is a collaborative leader who thrives in dynamic environments and is committed to supporting individuals experiencing housing instability through trauma-informed and housing-first practices.
Essential Duties
- Provides supervision, coaching, and support to frontline staff delivering housing and supportive services.
- Ensures compliance with program requirements, documentation standards, and organizational policies.
- Supports quality service delivery, participant outcomes, and ongoing program development.
Job Functions
- Supervise and support case managers, billing specialists, and other program staff.
- Provide coaching, performance feedback, training, and professional development opportunities.
- Monitor staff workloads, service delivery, and participant outcomes.
- Ensure staff documentation is accurate, timely, and compliant with program and funding requirements.
- Collaborate with administrative staff to support quality assurance processes and billing readiness.
- Support compliance with Medicaid, HRSN, and other program requirements as applicable.
- Develop and implement workflows, procedures, and operational practices that support efficient service delivery.
- Monitor program performance and identify opportunities for improvement.
- Support data collection, reporting, audits, and monitoring activities.
- Serve as a liaison with Coordinated Care Organizations (CCOs), healthcare partners, community organizations, and other stakeholders.
- Assist with implementation of services, and program expansion initiatives.
- Participate in strategic planning and organizational initiatives.
- Apply trauma-informed care, housing-first principles, cultural humility, and participant-centered practices in all aspects of program operations.
- Perform additional duties as assigned in support of organizational goals.
Qualifications
- Minimum of one (1) year of supervisory or leadership experience in a nonprofit, healthcare, housing, or human services setting.
- Strong communication, organizational, and problem-solving skills.
- Experience supervising staff, coordinating services, or leading program operations.
- Ability to manage multiple priorities and adapt to changing program needs.
- Commitment to trauma-informed care, housing-first principles, and equitable service delivery.
Preferred Qualifications
- Bachelor's degree in Social Work, Public Administration, Healthcare Administration, Human Services, or a related field, or equivalent combination of education and experience.
- Two (2) or more years of supervisory or leadership experience.
- Experience with Medicaid-funded programs, HRSN services, healthcare billing, supportive housing, or care coordination.
- Experience working with Coordinated Care Organizations (CCOs), healthcare systems, or community-based social service programs.
- Knowledge of compliance, quality assurance, reporting, and audit processes.