Account Manager - Commercial Lines
About us:
Ironside Insurance Group was founded in 2012 in downtown Boston’s financial district and has grown to become an industry leader, heavily invested in our neighborhood and community. We were named one of Inc 5000’s Fasted Growing Companies multiple years and named by The Insurance Journal as a “Best Agency to Work For”. Working at Ironside Insurance Group isn’t just a job. It’s your livelihood. We recognize that the work our employees do ties directly to our overall success. We pride ourselves on providing a positive and collaborative team environment for our employees while providing our customers with the best service and experience possible.
Job Description:
At Ironside Insurance Group, we separate sales and service. One group handles all new business quoting allowing the other (where this role will be aligned) to handle only the servicing responsibilities for our existing commercial insurance policyholders. Rather than being in a role where you are responsible for handling everything that comes into the agency "from soup to nuts", the responsibilities of this role include, but will not be limited to: renewals, remarketing, change requests, audit requests, claim requests as well as phone and e-mail correspondence to address customer questions & concerns. You will partner with our Producers to support Ironside Insurance Group’s goal of providing our clients with appropriate levels of protection through an array of affordable commercial insurance products.
This role is a fully remote, work from home position, however we are only considering candidates living in the following states: Massachusetts, New Hampshire, Connecticut, Rhode Island, Pennsylvania, North Carolina or Florida.
To be considered for this position, we do require that you answer the questions within this hiring platform to include whether you hold an active producer license, your salary requirements, etc.
Core Responsibilities:
- Assist prospects and clients with gathering information, completing applications, and working closely with underwriters to determine appropriate policy solutions, pricing, and product eligibility.
- Provide exceptional customer service and follow-up by promptly responding to client calls and e-mails.
- Aid in customer retention via multiple methods of contact and annual insurance policy reviews.
- Proactively identify and process policy transactions and explain any resulting customer impact.
- Assist with policy billing, including invoicing and tracking of agency billed payments.
- Manage and utilize your time effectively to ensure the department meets required service levels for improved customer satisfaction results.
- Working with existing clients on renewals, change requests and coverage questions.
- Cross-selling additional insurance solutions as appropriate.
Required Skills:
- At least two years consistent employment in an independent agency environment with a focus on customer service, including quoting renewals and remarkets of commercial lines business.
- Well versed in the intricacies of Massachusetts commercial lines insurance.
- Currently holds and maintains required insurance license(s).
- Acquire and maintain a Massachusetts non-resident license if not already licensed in Massachusetts.
- Excellent communication and interpersonal skills combined with the ability to work both independently and as part of a team.
- Ability to both prioritize, as well as review, record and organize data from a variety of sources.
Preferred Skills:
- Experience servicing Massachusetts commercial lines risk
- Bachelor’s degree
- Surplus Lines experience a plus
- Working familiarity of Agency Management Systems and MA Registry of Motor Vehicles System a plus.
Benefits:
At Ironside Insurance Group, our Total Rewards Package consists of:
- Competitive compensation package to include:
- Base salary
- Performance-based increases and bonus opportunities
- 401k with up to a 4% company match (after 90 days)
- Comprehensive health, dental and vision benefits with company contributions for both employees and their dependents
- Group life insurance, short and long-term disability as well as accidental death insurance fully paid by Ironside
- Generous flexible time off plan as well as paid holidays
- Parental leave
- 100% remote work environment, providing necessary equipment to help create your ideal workspace