General Function / Purpose:
The Business Travel Specialist delivers high-touch, travel support to executive clients, acting as a single point of contact for all travel needs. This role requires discretion, efficiency, and attention to detail in arranging complex domestic and international itineraries, including air, hotel, car rentals, car service, and special requests. The goal is to ensure exceptional client satisfaction and build strong relationships with clients, colleagues, and vendors.
Core Responsibilities:
- Arrange complex and routine travel (air, hotel, car, car service, rail) per company and client policies.
- Research visa/passport needs for international travel.
- Offer expert-level travel consultation and personalized service.
- Maintain traveler profiles and booking records (Sabre).
- Process exchanges, refunds, and apply corporate discounts.
- Use tools like Sabre, OBT, Groundspan, and company tracking/reporting systems.
- Stay current on travel trends, tools, and industry standards.
- Participate in training and continuous improvement efforts.
Proficiency Expectations:
- Efficiently book:
- Simple domestic trips (within 10–15 min)
- Domestic multi-leg or simple international trips (within 20–30 min)
- Complex international itineraries (within 30–40 min)
- Apply fare rules, exchanges, name changes, unused ticket credits.
- Book car services and handle third-party bookings outside Sabre.
- Provide detailed recaps of bookings via email or phone.
- Finalize and quality-check bookings, invoices, and communications.
Qualifications:
- 5+ years’ experience in corporate travel; VIP client experience required.
- Strong command of Sabre, including pricing, scripts, and ticketing.
- Expertise in airline, hotel, and car contracts.
- Impeccable customer service and communication skills.
- Proficiency in Microsoft Office, email, and messaging tools.
- Strong multitasking, problem-solving, and research capabilities.
- Flexibility to support clients outside standard hours.
- Strong knowledge of domestic/international destinations and regulations.
- Aptitude to resolve issues independently
- High levels of motivation, working both independently and as part of a team.
- Know the aspects of the airline rules & restrictions
- Good mathematical and analytical skills
- Proficient with Outlook email.
- Proficient with Instant Messaging software.
- Proficient internet research skills for customer information.
- A competent level of typing and general IT skills may be required.
- Ability to sit or stand for long periods of time.