ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Responsibilities:
- Monitor the progress of orders through various stages of processing, including order confirmation, packaging, shipping, and delivery.
- Utilize company-specific tracking systems or software to maintain real-time visibility of order statuses.
- Identify and address any discrepancies, delays, or errors in order processing promptly.
- Work closely with relevant teams to resolve issues and prevent future occurrences.
- Maintain accurate and up-to-date records of order information, including tracking numbers, delivery dates, and customer details.
- Generate reports on order status and performance metrics as needed.
- Assist customers with inquiries related to order status, tracking information, and delivery schedules.
- Handle customer concerns or complaints related to order tracking with professionalism and empathy.
Requirements
- At least 6 months BPO experience in a VOICE account
- Experience in order tracking, logistics, or a related field is a PLUS
- Strong attention to detail and organizational skills.
- Excellent verbal and written English skills
- Problem-solving and analytical skills.
- Ability to work independently and collaboratively in a team environment.
- Willing to work onsite in Buendia, Makati
- Amenable working night shift
Benefits
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives