We are seeking a Coupa System Administrator to join our procurement team. The role is responsible for administrative duties within Coupa. The ideal candidate will have experience with Coupa software and have a strong technical background. They will be mainly responsible for ensuring Coupa queries are actioned.
Responsibilities & Duties*
- Ensure that the system is configured to meet our procurement needs.
- Provide end-user support, including troubleshooting and issue resolution.
- Train end-users on system functionality and best practices.
- Develop and maintain system documentation, including standard operating procedures and training materials.
- Manage user accounts, roles, and permissions.
- Identify target vendors for use of Coupa and its invoice management solution. Carry out all steps necessary to enrol them, to include supplier engagement, system maintenance, testing, query resolution etc.
- Ensure system security and data integrity including query management of ERP interfaces.
- Manage the timely upgrade of Coupa releases including testing approvals and knowledge of new Coupa features.
- Produce accurate and timely supplier and spend analytics reports, including Procurement monthly reports, KPI’s and others as required.
- Optimised, collaborative, strong, and sustainable relationships developed and maintained with end-users and internal/external stakeholders across all areas of the business.
- Purchase Order Management including conversion of requisitions to purchase orders where appropriate and management of queries regarding receipting, PO closures and cancellations.
Experience & Education*
- Bachelor's degree in a relevant field, such as computer science or business administration. (Desirable)
- 5-8 Years Extensive experience in a similar role, managing Coupa or a similar management system.
- Strong technical skills, including proficiency in SQL and experience in system integration query management.
- Excellent project management skills, with the ability to manage complex projects from start to finish.
- Experience with user management, including creating and managing user accounts, roles, and permissions.
- Knowledge of Coupa's reporting and analytics capabilities.
- Strong communication skills, with the ability to communicate complex technical information to both technical and non-technical stakeholders.
- Ability to work independently and in a team environment
Experience & Education*
- Bachelor's degree in a relevant field, such as computer science or business administration. (Desirable)
- 5-8 Years Extensive experience in a similar role, managing Coupa or a similar management system.
- Strong technical skills, including proficiency in SQL and experience in system integration query management.
- Excellent project management skills, with the ability to manage complex projects from start to finish.
- Experience with user management, including creating and managing user accounts, roles, and permissions.
- Knowledge of Coupa's reporting and analytics capabilities.
- Strong communication skills, with the ability to communicate complex technical information to both technical and non-technical stakeholders.
- Ability to work independently and in a team environment
Knowledge, Skill, ability
- Ability to manage conflicting priorities, multitask and meet deadlines.
- Excellent communicator.
- Strong Stakeholder management.
- Procurement experience.
- Licensing and service management.
- Mentoring / Training skills.
- Proven ability to produce high quality deliverables in terms of content and presentation.
- Excellent communication skills, both written and verbal.
- Strong analytical and problem-solving ability.