Our Story
Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.
What's in Store
We are on the lookout for an experienced Property & Casualty Liability Claims Manager to join our team. You will serve as a key member of Davies’ leadership team, responsible for overseeing liability claims operations and driving excellence in technical claims handling, client service, and operational performance. This individual will lead a team of claims professionals managing complex liability exposures, ensuring compliance, quality, and efficiency in claims outcomes while supporting strategic business initiatives across the Davies organization.
To be successful in this role you should have experience managing Property & Casualty claims operations within government, public sector, or municipal environments
- Lead, mentor, and develop a team of liability claims adjusters and technical specialists across multiple jurisdictions.
- Manage complex and high-exposure liability claims, including general liability, bodily injury, and professional liability.
- Oversee claims strategy, reserving accuracy, litigation management, and settlement negotiations within delegated authority.
- Partner with clients, brokers, attorneys, and vendors to deliver high-quality, cost-effective claim resolutions.
- Ensure adherence to client service agreements, claims best practices, and regulatory compliance.
- Review claims data to identify trends, improve accuracy, and support risk mitigation strategies.
- Participate in quality assurance reviews, internal audits, and continuous improvement initiatives.
- Provide technical guidance, training, and coaching to claims staff.
- Contribute to business development efforts by supporting client reviews, renewals, and service presentations.
- Collaborate cross-functionally with underwriting, actuarial, and operations teams to ensure seamless delivery of client outcomes.
- Bachelor’s degree required (Business, Risk Management, or related field). JD or CPCU designation a plus.
- 8–12 years of liability claims experience, including 3+ years in a supervisory or leadership capacity.
- Strong knowledge of commercial general liability, bodily injury, and related coverage lines.
- Proven ability to manage complex litigation, evaluate exposures, and negotiate settlements.
- Demonstrated leadership skills with a focus on mentoring, performance management, and team development.
- Excellent written and verbal communication skills; capable of client-facing presentations and reporting.
- Strong analytical, organizational, and decision-making abilities.
- Familiarity with claims management systems and data analytics tools preferred.
- Ability to travel as required for client meetings, mediations, and internal reviews (up to 15%).
Benefits
At Davies North America, we are dedicated to supporting the well‑being and future of our qualifying employees. Our comprehensive benefits package includes:
- Medical, dental, and vision plans to support your health and that of your family
- A 401(k) plan with employer matching
- Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
- Paid holidays
- Life insurance and short‑term and long‑term disability coverage
Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee’s primary work location.
Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.
Diversity and Inclusion
Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.
Compensation Transparency:
The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.
Essential Functions
The following responsibilities and expectations are considered essential to the successful performance of this role. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.
Compensation Transparency:
The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.
Essential Functions
The following responsibilities and expectations are considered essential to the successful performance of this role. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.
- Maintain regular and dependable attendance.
- Be available and able to perform job responsibilities during established work hours.
Background Check & Fair Chance Compliance
Any background check or review of criminal history, if applicable to the role, will be conducted only after a conditional offer of employment and in compliance with applicable federal, state, and local laws, including fair‑chance hiring requirements.
Massachusetts Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Massachusetts Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
AI Policy
At Davies, we value authentic conversations and a fair candidate experience. While candidates may use AI and technology tools to prepare for interviews, we expect interview responses and assessments to reflect each individual's own experience, knowledge, and professional judgment.
We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at recruitment@davies-group.com