Crest Cadillac & Acura is seeking an experienced Automotive Parts Manager to join our established and growing service team. We are looking for a skilled professional to manage the parts department and staff ensuring consistent quality and efficient customer service and satisfaction to promote efficiency and productivity while meeting or exceeding the dealership’s sales and goals for profitability. Coordinate the procurement, receiving, processing, and distribution of parts to maintain optimum inventory levels while minimizing cost. Provide prompt and courteous service to customers at the front counter and via phone.
If you're looking for a dealership that values experienced technicians, provides consistent work, and offers opportunities for continued growth and manufacturer training, we'd like to hear from you.
Requirements
· Maintain accurate computerized inventory control system of all goods received on a daily basis and verify the physical stock count against the computer every time stock is added or removed to ensure maximum inventory levels to avoid backorders. Create daily stock orders and maintain files and records of materials, prices, inventories, and deliveries.
· Receive incoming materials and products and compare information on packing slip with purchase orders, invoices, or other documents to verify accuracy of shipment. Record discrepancies or damages and create and input returns to manufacturer and vendors to keep obsolescence at a minimum.
· Direct and schedule the activities of parts department employees and provide technical assistance when needed.
· Maintain special order process with service department and over the counter orders to ensure ordered parts are sold in a timely fashion.
· Manage shipping by coordinating with carriers (Fed Ex, UPS), vendors, and customers to ensure efficient order fulfillment.
· Provide internal and external customer service at front counter and via phone. Research part numbers for price quotes through various vendors and suppliers and order parts from contracted suppliers by entering orders into the computer or by placing over the phone.
· Act as a liaison between service staff and external customers/vendors regarding parts, pricing, inventory, material requirements, and customer needs. Communicate with vendors via phone and email in response to questions, problems and complaints and follow up to ensure timely and accurate product delivery and distribution.
· Maintain monthly price updates.
· Track backorders and get assistance from DPSM when needed.
· Maintain a clean and safe work environment by keeping aisles free from debris including stacking pallets, and properly disposing of waste materials, sweeping floors, and removing trash on a daily basis.
· Perform administrative paperwork duties including processing daily invoices, finalizing purchase orders, statistical reports, and sales forecasts in a timely manner. Perform related duties as requested to support operations and or achieve business goals and objectives.
· Keep up with weekly warranty statements to ensure all recalled warranty items are returned in a timely manner.
Supervisory Responsibilities:
The Parts Manager has direct supervision over the counterpersons and parts driver. Supervisory responsibilities include recruiting, interviewing, hiring; planning, scheduling, and assigning work; checking and approving work; instructing and training in work methods; conducting performance appraisals, and determining disciplinary actions.
Education and Experience:
· High school diploma or GED required.
· Valid NYS drivers’ license free from major infractions required.
· Prior supervisory experience preferred.
· Previous experience in an automotive parts department desirable.
Special Requirements:
· Ability to work overtime on a regular basis.
· Ability to work weekends.
· Occasional overnight and travel during normal work hours.
Knowledge, Skills, and Abilities:
· Computer proficiency including word processing, data entry, spreadsheets, and generating reports using standard software applications.
· Understanding and recognizing part numbers and line codes to ensure the proper selection of parts, including identifying sequences of numbers and letters accurately and rapidly.
· Ability to read and comprehend instructions and information.
· Excellent communication and managerial skills.
· Knowledge of products, performance standards, warranties.
· Knowledge of inventory management, purchasing, product data management and production control and costing.
· Ability to communicate effectively, both verbally and in writing.
· Ability to resolve customer complaints and concerns.
· Ability to work both independently and in a team environment.
· Ability to read, sort, check, count, and verify numbers.
· Ability to gather data, analyze information, and prepare reports.
· Knowledge of organizational structure, workflow, and operating procedures.
Physical and Mental Requirements:
· Ability to sit, stand, walk, talk, hear, use hands to finger, grasp, handle or feel, push, pull, reach, crouch, kneel, bend or stoop, and perform repetitive motions of the hands and/or wrists.
· Ability to exert up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
· Close mental and visual attention required to perform work dealing primarily with preparing and analyzing data and figures, using a computer terminal, and/or extensive reading.
Equipment Used:
Ability to operate a computer, printer, photocopier, telephone, fax machine, scanner, calculator, adding machine, cash register, pallet jack and various hand tools.
Computer Software: Microsoft Outlook or Express, Word, and Excel; Adobe Acrobat, Snap-on/Proquest and Automate.
Environmental Conditions:
Work involves moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, cleaning chemicals, unpleasant odors, and/or loud noises.
Benefits
Competitive Compensation: Annual Salary $65,000 - $85,000 Depending on Experience
Equal Opportunity Employer
Crest Group is an equal opportunity employer. We provide equal employment opportunities without unlawful discrimination based on age, race, color, creed/religion, disability, national origin, sex/gender, sexual orientation, veteran or military service member status, familial status, marital status, domestic violence victim status, genetic predisposition or carrier status, arrest and/or criminal conviction record, or any other category protected by law, unless based upon a bona fide occupational qualification or other exception