Job Summary
Are you a dynamic leader with a strategic mindset and able to manage a diverse team?
Do you take ownership, embrace challenges and love problem-solving?
Cartrack is one of the largest vehicle telematics companies globally with over 1,750,000 million active users and collecting 50 billion data points, on the low end, on a monthly basis. We continuously strive to push the envelope forward by innovating and creating optimal solutions for our clients, whilst incorporating a very much start up culture.
Appreciate your perusal on our company background prior to the interview. Karooooo
Responsibility
Manage and ensure smooth operation, improve effectiveness within the operation department.
Ensure all inbound queries raised by customers on company products are addressed by a dedicated customer service support center in a timely manner.
Pro-actively monitor the health status of all products, identify exceptional cases, and initiate and prioritize the repair process when required.
Manage all customer retention activities and proactively identify potential areas for improvement and implement solutions.
Monitor the daily fitment statistics and be responsible for technicians’ productivity.
Analyze, identify, and report on industry trends, to review on the feasibility of new product development.
Plan and manage fitment capacity (people), and provide fitment guidelines to team
Perform daily technical maintenance management functions (hardware development testing)
Manage stock and consumables for required for fitment activities
Provide products and systems training to internal employees and customers when required.
Review and approve all billing reports from various service providers.
Requirements
Bachelor Degree in Engineering with outstanding academic performance
Minimum of 5 years’ experience in team management. Experience in a similar industry is an added advantage
Proven track record in customer service
Proficient in English and Mandarin (to liaise with Chinese speaking customers)
Excellent communication and interpersonal skills
Hands-on and a positive attitude
Technically independent with good initiative
Strong analytical problem-solving skills with an out-of-box approach in providing solutions
Vehicles knowledge is a plus