Do you take ownership, embrace challenges, and love problem-solving? Are you passionate, adaptable, and innovative?
We are a world-leading smart mobility SaaS company with 2,800,000 subscribers across 23 countries and we are looking for a Customer Success Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Position Summary
The Fitment Supervisor is responsible for overseeing daily fitment operations, ensuring that all installations, repairs, and technical activities are completed efficiently, safely, and according to company standards. The role includes supervising technicians, monitoring job quality, coordinating schedules, and ensuring excellent customer service delivery.
Key Responsibilities:
Supervise and monitor the daily activities of technicians.
Ensure all installation and repair jobs are completed accurately, efficiently, and within the scheduled timeframe.
Conduct quality checks on completed jobs to ensure compliance with company standards and procedures.
Assist technicians with troubleshooting and technical guidance when necessary.
Monitor technician productivity, attendance, and performance.
Ensure proper handling and maintenance of tools, equipment, and company assets.
Enforce workplace safety protocols and operational procedures.
Prepare and submit operational reports, incident reports, and performance updates to management.
Conduct coaching, training, and performance evaluations for technicians.
Handle escalations and support the resolution of fitment-related concerns.
Key Competencies:
Leadership and team management
Technical troubleshooting
Time management and scheduling
Attention to detail
Customer service orientation
Accountability and professionalism