We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for an Control Room Agent to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Job Responsibilities:
Deliver excellent customer service by efficiently listening and addressing the customers' needs
Be a central point of contact for our loyal customers and coordinate exceptional customer service with relevant Cartrack departments.
Ensure proper documentation and safeguarding of customer database
Develop strategies and provide seamless customer support
Job Requirements:
Have relevant working experience in customer services
Able to work on shift (morning and night shift)
Fluent in Bahasa Malaysia and English, both written and verbal.
Good phone etiquette and able to multitask.
Vibrant Character with a positive attitude
Fresh grads are welcome to apply
Employee Benefit
Near LRT station (Abdullah Hukum)
Unlimited Medical Outpatient Benefit
Insurances Coverage
Start with 15 days AL
New-born Baby Gift up to RM200
Flexible Benefit
Performance Bonus (Yearly)
Dental Coverage
KPI Incentive RM400