David Kennedy Recruitment on behalf of our client, is seeking to onboard a German-speaking Customer Representative to join their teams in Lisbon.
Position: Customer Service Representative
Location: Lisbon, Portugal
Work model: On-site, hybrid remote
Employment type: Full-time
Remuneration: Base salary + bonuses
DUTIES AND RESPONSIBILITIES:
- Addressing customer inquiries through various channels such as chat, email, and phone, encompassing queries related to products (sports, casino, poker) and cashier operations
- Evaluating specific concerns and implementing necessary measures to fulfill customer requirements
- Collaborating with teams across different locations with aligned goals
- Reporting system irregularities and customer-facing issues to the appropriate department
- Familiarity with Standard Operating Procedures (SOP) and commitment to high-quality service delivery.
REQUIREMENTS:
- Willingness and flexibility to work in shifts
- German language C1 level, at least
- English language skills to a business standard
- Excellent written and verbal skills as well as high interpersonal skill level
- Calm manner and able to work under pressure and be confident in answering a wide range of customer enquiries
- Ability to perform well in a multi-task/cultural and ever-changing dynamic environment
- A flexible, creative and driven personality
- General computer knowledge (MS Office, Internet)
- Interest in Sports, Casino and Poker products would be a benefit, relevant training will be provided
- Workng schedule: shift rotation 24/7. 40 hours a week.
OFFER:
- Permanent working contract
- Food Allowance - paid monthly
- Health Insurance
- Birthday Day: 1 Extra leave day per year
- Referral Program
- Home Office: 2 days in the office and 3 days from home in average per week
- Other Benefits – access to to LinkedIn Learning, Access to Employee Assistant Tool, fruit and coffee in the office, protocols with local partners, and many others!