David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a French speaking Customer Service Representative to join their team in Porto.
Position: Customer Service Representative
Location: Porto, Portugal
Work model: on-site
Employment type: fixed term (6 months)
Remuneration: Base salary + bonuses
DUTIES AND RESPONSIBILITIES:
Handle inbound calls to assist customers with inquiries
Assist customers with booking inquiries, vehicle availability, and reservation modifications.
Provide guidance on policies, insurance options, and additional services to ensure a smooth experience
Identify upselling opportunities and promote value-added services to meet customer needs and drive revenue
Resolve customer complaints efficiently, maintaining a positive customer experience across all touchpoints
Maintain accurate records of interactions, transactions, and case resolutions in the system.
REQUIREMENTS:
Native / fluent in French (C2) both verbal and written. Fluent in English (minimum B2 level)
Minimum of 1 year of experience in a Contact Centre or Customer Service role (preferred)
Proven ability in sales, with a strong results-driven approach
Proficiency in using digital tools and technology
Skilled at recognizing business opportunities and recommending relevant services to customers
Excellent interpersonal and communication skills
Strong conflict resolution and problem-solving abilities.
OFFER:
Opportunity to work with a leading global travel & tourism brand
Working schedule: Monday - Friday 8AM-7PM
Competitive salary with performance-based incentives
Professional growth opportunities within the BPO industry
Collaborative and supportive work environment
Access to exclusive travel perks and discounts
And many more!