David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Customer Advisor for their office in Athens, Greece.
Position: Customer Advisor
Location: Athens, Greece
Work model: On-site
Employment type: Full-time
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
Manage incoming and outgoing calls, chats, and emails in a timely and professional manner
Deliver a consistently high-quality customer experience with a strong focus on satisfaction
Build and maintain trusted relationships through open, clear, and interactive communication
Provide accurate, complete, and up-to-date information using the appropriate tools and processes
Achieve individual and team customer service targets, including call-handling KPIs
Maintain detailed records of customer interactions, manage customer accounts, and file documentation
Adhere strictly to communication procedures, guidelines, and data protection policies when handling personal information.
REQUIREMENTS:
Native/fluent in German both verbal and written (C1 level). Fluent in English (minimum B2+ level)
Strong computer literacy and confidence using multiple systems
Proven contact-handling skills with excellent active listening abilities
Clear and professional written communication skills for email handling
Customer-focused mindset with a strong understanding of sensitive data handling
Excellent verbal communication skills
Ability to multitask, prioritize effectively, and manage time in a fast-paced environment.
BENEFITS:
Private life and health insurance
Free access to the corporate gym facilities
Fixed working hours of your choice for mothers with children up to 2 years of age
Relocation support
And many others!