David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy that is seeking to onboard Russian-speaking Advertisers Support for their Lisbon office.
Position: Advertisers Support
Location: Lisbon, Portugal
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
Provide support to small and medium sized businesses using various channels (chat, email and telephone)
Provide pre and post-sales support for all self-service products
Improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding the users on the platform, and helping them to use its tools and features
Identify trends and solve problems facing multiple SMB clients
Deliver a positive attitude towards the brand
Maintain and update all job-related administrative forms.
REQUIREMENTS:
Native/fluent in Russian, both oral and written. Fluent in English (at least B2 level)
Knowledge of advertisement industry will be considered as an advantage
Computer literate with sound knowledge of Microsoft Office package
Excellent communication skills
Resourceful personality that can adapt and remain calm in all situations
Ability to work independently, while being team player at the same time
Able to work rotating shifts.
OFFER:
Portuguese employment contract
Holiday entitlement with 22 days per year
Three weeks training on company and products
Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
40 Hours per week on a weekly rotational shift pattern covering line operating hours from Monday to Sunday, from 6:00 AM to 24:00
Guidance and tools to reach career potential
Private health insurance
Free Portuguese classes, water sport activities, soft trekking and much more.