David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Maltese speaking Customer Service Representative for their office in Athens, Greece.
Position: Customer Service Representative (Maltese)
Location: Athens, Greece
Work model: Hybride/Remote
Employment type: Full-time
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
Handle incoming customer calls, chats, emails and messages professionally
Identify customer needs and provide appropriate solutions
Provide accurate information using internal tools and systems
Maintain high customer satisfaction through effective communication
Build and maintain positive customer relationships
Meet individual and team performance KPIs and quality standards
Record and update customer interactions in CRM systems
Follow internal procedures, guidelines and service policies.
REQUIREMENTS:
Native or near-native Maltese speaker
Good command of English (written and spoken)
Strong communication and active listening skills
Customer service mindset and interpersonal skills
Basic MS Office knowledge
Ability to multitask and work in a structured environment
Ability to work fixed shifts (Mon–Fri, 10:00–18:00)
Previous experience in customer service or contact centre roles
Experience using CRM or ticketing systems
Experience in international or multilingual support environments.
BENEFITS:
Competitive salary package & monthly performance bonus
Daily meal voucher
Private health insurance including dental and optical care
Relocation support
And many others!!!