David Kennedy Recruitment is working with a global hospitality technology group that is seeking to onboard a Customer Advisor to join their team.
Position: Customer Advisor
Location: Athens, Greece
Work model: Hybrid
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
Handle customer enquiries through email ticketing, inbound and outbound calls, Live Chat and WhatsApp, according to operational schedules and assigned support channels
Develop strong knowledge of the Zenchef and CoverManager platforms to provide accurate, timely and high-quality technical support
Process a high volume of daily customer requests efficiently by identifying needs and providing prompt solutions
Identify and escalate complex technical issues and billing-related requests when required
Handle customer information responsibly and with appropriate sensitivity
REQUIREMENTS:
Native or fluent Dutch (C1+) with excellent written and spoken communication skills
English B2 minimum
Previous experience in customer service, hospitality, or customer relations
Strong customer-focused mindset with excellent communication skills
Excellent written communication for email support
Strong active listening and problem-solving skills
Good computer literacy
Ability to manage multiple tasks and prioritise effectively
Ability to work efficiently in a fast-paced environment
Understanding of handling sensitive customer data
High level of empathy, particularly in time-sensitive hospitality situations.
BENEFITS:
Access to corporate gym facilities
Daily performance allowances based on office or hybrid presence
Performance-based bonuses and additional incentive programs
Structured onboarding and training support
And many others!!!