David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Technical Customer Advisor for their office in Athens, Greece.
Position: Technical Customer Advisor
Location: Athens, Greece
Work model: Hybrid
Employment type: Full-time
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
Manage customer interactions via phone, chat, email and social media channels
Identify customer needs and provide professional technical support and troubleshooting guidance
Ask relevant probing questions to diagnose technical issues and guide customers through appropriate solutions
Build positive customer relationships through clear, professional and effective communication
Provide accurate information using internal tools, knowledge bases and support resources
Meet individual and team customer service targets and case handling KPIs
Record customer interactions, update customer accounts and maintain accurate documentation
Follow company communication standards, procedures and customer support policies.
REQUIREMENTS:
Native or near-native fluency in German and Greek, both written and spoken
Good command of English, both written and spoken
Previous experience in customer service or technical support is an advantage
Strong troubleshooting and problem-solving skills
Excellent communication and active listening skills
Customer-focused mindset with the ability to adapt to different customer situations
Strong phone handling skills and ability to manage multiple communication channels
Ability to multitask, prioritise workload and manage time effectively
Good computer skills and ability to work with multiple systems simultaneously.
BENEFITS:
Private health and life insurance from Day 1, including dental and eye care
Free access to the company gym
Daily net meal allowance for office and hybrid employees
Fixed working hours for eligible parents with children up to 2 years old
Training and ongoing development opportunities
And many others!!!