David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Danish speaking Customer Service Representative for their office in Larnaca, Cyprus.
Position: Customer Service Representative (Danish)
Location: Larnaca, Cyprus
Work model: On-site
Employment type: Full-time
Remuneration: Competitive salary package
DUTIES AND RESPONSIBILITIES:
Provide customer support via phone, chat and email across digital communication platforms
Assist customers with technical issues related to mobile applications and websites
Troubleshoot common technical and account-related issues and provide clear guidance
Support enquiries relating to both public and private sector digital services
Liaise with the relevant platform teams regarding business account enquiries
Identify customer needs and direct users to the appropriate department or service
Escalate complex or sector-specific cases to the appropriate internal teams or external partners
Handle customer complaints professionally and work towards timely resolution
Maintain a high standard of customer service while meeting quality and productivity targets.
REQUIREMENTS:
Native or fluent Danish (C2), both written and spoken
Good command of English (minimum B2)
High school diploma or equivalent
Previous customer service, call centre or technical support experience is preferred but not required
Strong communication and problem-solving skills
Comfortable providing support across phone, chat and email
Good technical aptitude and troubleshooting skills
Customer-focused with the ability to handle complaints professionally
Ability to learn digital platforms and processes quickly
Eligible to work in Cyprus as an EU citizen
Available to work rotational shifts.
BENEFITS:
performance-based bonus linked to KPIs
Relocation package for candidates moving to Cyprus
International working environment
Training provided
Opportunity to gain experience within a global customer support environment and many more!!