David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Customer Care Consultant who speaks German in Bucharest, Romania. This role provides operational and customer support to business clients, drivers, fuel stations and partners across Europe, handling account, transaction and service-related enquiries through phone and email.
Position: Customer Care Consultant
Location: hybrid/remote possible after training period on-site Bucharest, Romania (performance dependant)
Employment type: Full-time
Remuneration: Base salary + bonuses
DUTIES AND RESPONSIBILITIES:
Handle inbound customer requests via phone and email
Support clients with account-related enquiries, transactions, balances and service usage
Investigate and resolve operational and customer-related issues
Provide accurate information and appropriate solutions within agreed service standards
Maintain accurate customer and case documentation in internal systems
Work with multiple internal systems and tools to manage customer requests
Collaborate with internal departments to support effective resolution of complex cases
Ensure professional and customer-focused communication throughout each interaction
Work in line with SLA, quality and operational requirements.
REQUIREMENTS:
German language proficiency at C1/C2 level + English C1 level
Previous customer service experience is preferred
Strong verbal and written communication skills
Good problem-solving and analytical abilities
Comfortable working with multiple systems and tools
Strong organisational skills and attention to detail
CRM experience is considered an advantage
Ability to work effectively in a dynamic international environment
Legal right to work in Romania
Preferably based in Bucharest or willing to relocate.
OFFER:
Excellent remuneration package based on experience, skills and performance
Guidance and tools to reach your full potential
Relocation support for international candidates (coming outside of Romania)
Sign-on bonus for new joiners
Rewarding performance bonus structure
Meal allowance
Medical Subscription
Wellbeing programs
And many others!