David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German-speaking Customer Service Advisor for their office in Athens, Greece.
Position: Customer Service Advisor
Location: Athens, Greece
Work model: Hybrid
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
Manage incoming customer calls and emails in a professional and timely manner
Identify customer needs and provide appropriate solutions to ensure high levels of satisfaction
Build sustainable customer relationships through clear and effective communication
Provide accurate and complete information using internal tools and processes
Meet individual and team performance targets and quality standards
Maintain accurate records of customer interactions and account-related activities
Follow internal communication procedures, guidelines, and policies.
REQUIREMENTS:
Native or near-native German speaker with excellent communication skills and natural accent, with good command of English
Previous customer service experience is considered an advantage
Strong phone communication and active listening skills
Customer-oriented mindset with the ability to adapt to different customer profiles
Good MS Office skills
Ability to multitask, prioritise, and manage time effectively
Dedicated and professional setup suitable for hybrid work.
BENEFITS:
Competitive salary package & monthly performance bonus
Daily meal voucher
Private health insurance including dental and optical care
Free gym access, well-being activities, and rooftop cinema with Acropolis views
And many others!!!