David Kennedy Recruitment is working with a leading customer experience company that is seeking to onboard a Customer Advisor to join their team.
Position: Customer Advisor
Location: Athens, Greece
Model: Hybrid
Employment type: Full time
DUTIES AND RESPONSIBILITIES:
Handle incoming customer calls and emails
Provide accurate, valid and complete information using the appropriate methods and tools
Identify opportunities to generate revenue through cross-selling and upselling during customer interactions
Meet individual and customer service team targets, including case-handling quotas
Maintain accurate records of customer interactions and process customer accounts and documentation
Follow established communication procedures, guidelines and policies
REQUIREMENTS:
Native or near-native level of Polish
Fluent in English
Previous sales experience with the ability to generate revenue through cross-selling and upselling
Strong telephone customer service and active-listening skills
Customer-oriented approach and ability to adapt communication to different customer profiles
Excellent communication skills
Good MS Office skills
BENEFITS:
Indefinite contract
14 salaries per year
Hybrid model
Daily meal voucher
Private health insurance, including dental and optical care
Challenging working environment
Employee events
Free gym and wellbeing activities
Rooftop cinema with Acropolis views
And many more!