David Kennedy Recruitment is working with a specialist golf club rental company that helps travelling golfers enjoy their holidays without transporting their own equipment, and is seeking to onboard an Operations & Customer Service Coordinator to join their team in Palma de Mallorca.
This is a varied, hands-on position combining golf equipment preparation, rental coordination, customer service and local logistics, with full ownership of the day-to-day operation on the island.
Position: Operations & Customer Service Coordinator
Location: Palma de Mallorca, Spain
Model: On-site
Employment type: B2B contract
DUTIES AND RESPONSIBILITIES:
Clean, inspect and prepare complete golf club sets for each rental booking
Check every set contains the correct clubs, bags and accessories and is presented to a high standard
Coordinate and carry out equipment deliveries and collections at agreed customer locations
Manage reservations, scheduling, stock availability and equipment returns
Respond professionally to customer enquiries, calls and emails, resolving issues promptly
Track golf sets, identify missing or damaged equipment and maintain accurate records
Take ownership of the daily workflow, ensuring all orders are ready and delivered on time
Help improve operational efficiency and the overall customer experience
REQUIREMENTS:
Excellent spoken and written English
Strong organisational and time-management skills
Practical, hands-on approach, happy to clean, handle and transport golf equipment
Confident dealing with customers and coordinating multiple daily bookings
Good computer skills, including email and booking systems
Reliable, punctual and comfortable working independently
Full driving licence
Based in Palma de Mallorca or within reasonable commuting distance
Flexible during busy golfing and holiday periods
Comfortable working as a self-employed contractor, invoicing for services
Advantages
Spanish language skills
Knowledge of golf equipment or an interest in golf
Previous experience in rental operations, tourism, hospitality, logistics or customer service
Experience with online bookings, social media or digital marketing
BENEFITS:
Company van supplied
Responsibility for local operations in one of Europe's popular golf destinations
Opportunity to work independently and make a real impact on customer satisfaction
Role within an established international golf rental business
And many more!