Customer Success Manager.

Your mission

• Lead the handover from Sales into implementation and establish clear ownership, milestones and next steps. 
• Coordinate carrier onboarding.
• Coordinate vehicle and charging deployment together with Operations.
• Track operational integration, timelines, dependencies and deployment milestones.
• Act as the central point of contact during project ramp-up and maintain clear customer communication.
• Identify operational issues early and drive them to resolution with the relevant internal teams.
• Run quality checks and ensure the project performs against the agreed operational and commercial plan.

• Manage ongoing customer relationships and regular business reviews. 
• Monitor operational performance, customer satisfaction and project success. 
• Identify opportunities to expand into additional trucks. 
• Develop expansion opportunities together with Sales and Commercial Strategy. 
• Own the renewal process and proactively manage upcoming contract decisions. 
• Bring customer feedback back into JUNA to continuously improve our product and service. 

• Ramp Up Quickly: Build a deep understanding of JUNA's product, customers, carrier setup, operational processes and commercial model. 
• Own the Handover: Take clear ownership of customers once a deal has been signed and lead projects from contract signature to successful deployment. 
• Build Relationships: Become a trusted point of contact for shippers, carriers and JUNA's internal teams. 
• Create Structure: Establish clear project tracking, customer communication and success reviews across your accounts. 

• End-to-End Owner: Independently manage a portfolio of customers from onboarding through renewal. 
• Grow Accounts: Systematically identify and convert opportunities for additional trucks, lanes and locations.
• Drive Retention: Build strong customer relationships and proactively manage renewals.
• Scale Customer Success: Develop repeatable processes, reporting and best practices that allow JUNA to manage a growing customer base without compromising quality.

Your profile

• Experience in Customer Success, Account Management, Project Management, Operations or a comparable customer-facing role. 
• Strong experience managing complex projects with multiple internal and external stakeholders.
• A combination of operational and commercial thinking - you care both about whether a project works and whether the customer relationship grows.
• Confidence working directly with customers and senior stakeholders.
• Strong analytical skills and comfort working with operational and commercial performance data.
• Professional fluency in English & German required.

• Customer obsessed: You understand customer success and take ownership of achieving it. 
• Structured and reliable: You keep complex projects moving and details under control.
• Proactive: You identify risks and opportunities early and act on them.
• Commercially minded: You naturally look for opportunities to deepen and grow successful customer relationships.
• Hands-on: You are comfortable moving between strategic customer conversations and detailed operational problem-solving.
• Collaborative: You align Sales, Operations, Commercial Strategy, carriers and customers without relying on formal authority. 
• Ownership driven: Once a customer is handed over to you, you treat their success as your responsibility. 

• French, Polish and/or Dutch languages skills.
• Experience in logistics, transportation, fleet management, mobility or electric vehicles. 
• Experience working with enterprise or business-to-business customers.
• Experience managing contract renewals and account expansion.

Why us?

• Driven by impact, not activity
• Collaboration drives the core
• Don’t just do it, own it
• We think outside the truck
• The customer in the driver's seat