This role is primarily focused on relationship management across agent banks, custodians, and Central Counterparties (CCPs) operating within highly regulated environments. The position serves as a key point of contact and escalation for operational matters involving these external providers, ensuring effective issue resolution and strong partnership management.
Key Accountabilities
Provide support in executing regional strategies, driving change initiatives, and resolving operational challenges
Manage and maintain strategic relationships through regular engagement with Agent Banks, Custodians, and CCPs
Conduct periodic due diligence reviews to assess service quality, risk, and performance
Review and evaluate fee structures and service charges to ensure competitiveness and value
Monitor market trends, regulatory developments, and industry best practices to support informed decision-making
Support business growth initiatives and market expansion efforts, including the establishment and closure of external accounts
Serve as the primary escalation point for operational issues, ensuring timely documentation, resolution, and implementation of preventative measures through post-incident reviews where appropriate
Build and maintain effective relationships with senior internal and external stakeholders
Leverage strong communication and influencing skills to collaborate across cross-functional teams, global networks, and external partners
Preferred Experience
5–7 years of experience in network management, securities settlement, custody operations, or a related field
Demonstrated experience managing relationships with custodian banks, agent banks, CSDs, and CCPs
Proven track record in resolving settlement-related issues, negotiating service level expectations, and managing counterparty risk
Strong stakeholder management, analytical, and problem-solving capabilities, with the ability to influence outcomes across diverse internal and external groups
Excellent communication, interpersonal, and commercial acumen, with a collaborative approach and strong networking skills
Highly accountable, proactive, and adaptable, with a continuous learning mindset and positive attitude
Strong ability to interpret, analyze, and manage data effectively
How We Work:
Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.
This is fixed term contract position located in Singapore. As the selection and interview process is ongoing, please submit your application in English as soon as possible, if your profile is selected, a member of our team will contact you within 4 weeks. For this role a valid working permit for Singapore is mandatory.
Who We Are:
Delta Capita Group is a global managed services, consulting and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualized services for financial institutions for non-differentiating services.
Our 3 offerings are:
Managed Services
Consulting & Solutions
Technology