Summary
The Field Service Tech will be responsible for traveling to the retail stores to test, troubleshoot and repair our reverse vending machines (RVM). The ideal candidate would have a great work ethic and a willingness to learn new skills with provided training. This candidate would have an understanding in maintenance or mechanical systems with the ability to troubleshoot with root cause analysis.
Job Description
Maintain, service and repair reverse vending machines (RVM’s). This role will focus on conveyors, sensors, motors and other equipment. Service visits to your area as a daily activity so driving licence and driving experience essential.
Essential Duties & Responsibilities:
Provide excellent customer service to our customers and public
Independently perform analysis and fixes for down systems, executing preventive maintenance, and train customers
Make pre-site visits to new customers, making sure they are well prepared for the installation of RVM machines
Install and commissioning new RVM’s at new sites
Collecting direct feedback from customers for future improvements/improvements to our devices
Qualifications:
Professional education in IT- or mechatronic/electronic-related profession.
Advanced mechanical knowledge
Excellent customer service skills
Good Communication skills
Ability to work independently after training.
Fluent in Polish language - written and spoken in professional manner.
English to understand technical documentation and knowledge base information preferred
Valid driving licence
What we offer:
A high degree of freedom
An opportunity to help building and become part of a fast-growing global company
Become part of a solution minded team where it is nice and fun to work
A varied job in an equally experienced, qualified and committed team
Independent working method with lot of personal responsibility and freedom
Flat hierarchies in a modern corporate structure, exposure to senior leadership
Attractive and performance-oriented compensation
While the skills and experience outlined above are important, we know that the right candidate may not meet every requirement. If you believe you have the right values, behaviors and motivation to succeed in this role, we encourage you to apply.
We are committed to building diverse teams and creating opportunities for talented individuals to grow their careers with us.