1.Administrative Support to the Manager of Service Technicians
Prepare reports, summaries, and presentations
Coordinate communication and information flow between departments
2.Coordination of Field Service Technicians
Plan and optimize technicians’ schedules and assignments
Monitor service job execution (timeliness, quality, completion)
Support dispatching and prioritization of service requests
Maintain regular communication with field technicians and resolve operational issues
3.Service Systems & Documentation Management
Enter and update data in Dynamics systems
Ensure accuracy and completeness of service documentation (service reports, protocols)
Maintain proper documentation archiving in line with company procedures
Generate KPI reports related to service performance
4.Customer & Internal Collaboration
Act as the first point of contact for administrative service-related inquiries
Coordinate service requests and track their status
Collaborate with internal departments (Sales, Logistics, Warehouse, Finance)
Support complaint handling and escalation processes
5.Operational & Logistics Support
Coordinate delivery of spare parts, tools, and equipment to field technicians
Monitor inventory levels in cooperation with the warehouse team
Organize shipments, returns, and equipment logistics
Assist in organizing technical training sessions for the team
6.Process Improvement & Quality Control
Analyze operational data and identify improvement opportunities
Support the implementation of process improvements within service operations
Ensure compliance with company standards and procedures
Previous experience in administrative or coordination roles (service/technical environment is a plus)
Strong organizational and multitasking skills
Familiarity with CRM/ERP systems
Excellent communication and teamwork skills
Proficiency in MS Office (especially Excel)
Fluent in Polish and Good command of English (additional languages are a plus)