Regional Director of Operations
The Regional Director of Operations manages a region of Senior Living Communities. In this role, you will be responsible for the overall management of assigned communities within your cluster. In addition to overseeing community operations, the Regional Director of Operations is responsible for innovating and implementing processes and procedures to enhance the development of talent and systems in their assigned cluster.
Responsibilities:
Ensures compliance with all laws, rules, regulations, policies, and procedures within the communities
Provides training and support to all team members and promotes quality care and independence for residents. Conducts field audits at the communities within the region
Responsible for setting goals and objectives for operations and sales functions within the region
Lead regional team training sessions focusing on operations, sales and marketing.
Required Qualifications:
A minimum of five years of experience in an operations leadership role
Five years of multi-site leadership experience in the senior living industry
Demonstrated, successful operations experience to independent, assisted, Alzheimer’s, CCRC communities or related fields
Must have a valid license to operate an assisted living facility, if mandated by the State in which the community is located
Bachelor Degree
Financial acumen and budget management experience
Exceptional problem solving and time management skills
The ability to travel extensively within the region
Experience with MS Word, Excel and PowerPoint
Knowledge of applicable laws, rules, and regulations governing independent living communities
A minimum of three years of sales and marketing experience/leadership in Senior Living or the Hospitality Industry
Possess exceptional communication skills
Exhibit strong organizational capabilities
Demonstrate empathy and good listening skills
Remain flexible and adaptable
Express compassion for residents