๐ง๐ต๐ถ๐ ๐ฟ๐ผ๐น๐ฒ ๐ถ๐ ๐ณ๐ผ๐ฟ ๐ผ๐ป๐ฒ ๐ผ๐ณ ๐๐ต๐ฒ ๐ช๐ฒ๐ฒ๐ธ๐ฑ๐ฎ๐'๐ ๐ฐ๐น๐ถ๐ฒ๐ป๐๐
๐ฆ๐ฎ๐น๐ฎ๐ฟ๐ ๐ฟ๐ฎ๐ป๐ด๐ฒ: ๐ฅ๐ ๐ฏ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ - ๐ฅ๐ ๐ด๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ (๐ถ๐ฒ ๐๐ก๐ฅ ๐ฏ๐ฌ-๐ด๐ฌ ๐๐ฃ๐)
Experience: 5+ yrs
Location: Bengaluru, Karnataka, India
We are looking for a strategic and technically proficientย Lead IT Managerย to oversee IT operations, infrastructure, enterprise systems, and technology service delivery. This role requires a strong combination ofย IT management, operational excellence, infrastructure oversight, cybersecurity, and team leadershipย to ensure reliable, secure, and scalable technology services across the organisation.
The ideal candidate will have experience managing IT environments, leading technical teams, improving service delivery, and aligning technology initiatives with business objectives. You will play a key role in strengthening IT governance, optimising operational performance, and driving continuous improvement across the technology landscape.
Requirements
Key Responsibilities
- Lead and manage day-to-day IT operations, ensuring the availability, reliability, and performance of enterprise technology systems.
- Develop and implement IT strategies, operational policies, governance frameworks, and technology roadmaps aligned with business priorities.
- Oversee IT infrastructure, including servers, networks, endpoints, cloud platforms, storage, and enterprise systems.
- Manage IT service delivery, technical support, incident management, problem management, and change management processes.
- Establish and monitor service-level agreements (SLAs), operational KPIs, system availability, and resolution timelines.
- Lead infrastructure upgrades, technology implementations, system migrations, and IT transformation initiatives.
- Strengthen cybersecurity, access management, data protection, backup procedures, disaster recovery, and business continuity planning.
- Manage IT budgets, procurement, software licensing, vendor relationships, and technology contracts.
- Identify opportunities to automate IT workflows, optimise infrastructure costs, and improve operational efficiency.
- Ensure compliance with applicable IT policies, security standards, audit requirements, and organisational controls.
- Lead, mentor, and develop IT support, infrastructure, and operations teams.
- Collaborate with business stakeholders to assess technology requirements and deliver effective IT solutions.
- Monitor system performance, investigate recurring incidents, and implement preventive measures.
- Maintain IT documentation, asset inventories, configuration records, and operational procedures.
- Drive continuous improvement through standardisation, monitoring, automation, and service management best practices.
What Makes You a Great Fit
- 5+ years of experienceย in IT management, IT operations, infrastructure management, or enterprise technology services.
- Strong understanding of IT service delivery, infrastructure administration, system availability, and operational management.
- Experience managing IT support teams, technical resources, vendors, and cross-functional stakeholders.
- Knowledge of networking, servers, operating systems, cloud infrastructure, endpoint management, and enterprise applications.
- Familiarity with IT service management frameworks such asย ITIL, including incident, problem, and change management.
- Understanding of cybersecurity, identity and access management, backup and recovery, and business continuity.
- Experience with IT budgeting, procurement, vendor management, and service-level governance.
- Strong troubleshooting, analytical, decision-making, and project management skills.
- Excellent communication and stakeholder-management abilities.
- A proactive mindset with a focus on operational reliability, security, cost optimisation, and continuous improvement.
- A bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline is preferred.
- ITIL, cloud, cybersecurity, or project management certifications are an advantage.