- Respond to customer queries promptly and professionally
- Communicate solutions and information to merchants and consumers effectively
- Route escalations to the appropriate channels
- Engage in training and development initiatives to improve technical and soft skills
- Ensure timely follow up and ensure exceptional service to meet the overall business goals
Requirements
- Will be required to work rotating shifts, including weekends and public holidays
- Good to have previous experience in providing exceptional customer service
- Strong background in logistics, both air and road transport is a plus
- Experience in e-commerce and start-up environments will be highly advantageous
- Proficiency in using various communication channels such as E-mail, Chat, and Social Media
- Fresh grads are welcome to apply
- English proficiency is a MUST