Driving Innovation and Trust: Ten’s Journey to Redefine Service Excellence
We are a growing team navigating an exciting phase of digital transformation. We’re expanding our Product Design function in Cape Town – our design hub. You will work closely with Product Management and Engineering across Cape Town, London - UK, and Katowice - Poland, bringing design thinking to our Products.
There will be ambiguity as we define our best practices, but for the right designer, this is a unique opportunity to shape how product design operates at a global scale without being micromanaged.
Ten is on a mission to become the most trusted service business in the world. Technology-driven Product is at the centre of our strategy to create a hugely successful service and business. Millions of members already have access to Ten's services across lifestyle, travel, dining and entertainment on behalf of over 50 clients including HSBC, Swisscard, Visa, Mastercard and American Express. Ten's partnerships are based on multi-year contracts generating revenue through platform-as-a-service and technology fees.
We are debt-free, profitable and the first B Corp listed on the London Stock Exchange (AIM market).
Our plans are to continue to invest into technology (including AI) to become the main way that our members organise their leisure lives. The next few years will see Ten speed up our progress via our Growth Engine Strategy making the next huge steps to achieve our ambitions together.
For more information about Ten, please check out our Welcome to Ten Video and this article.
Requirements
About role
You will design the digital, self-serve concierge experiences (Ten Platform) that our high-net-worth and corporate members interact with daily. You will be instrumental in exploring how emerging technologies, like AI and our AI-powered assistant Talia, can feel seamless, engaging, and deeply helpful to our members.
What You'll Do
- End-to-End Design: Own the design of member-facing platforms (web and mobile), focusing on delight, ease of use, and task completion.
- AI Integration: Design intuitive interfaces for cutting-edge AI experiences, helping members interact naturally with our Agentic ChatBots and personalized recommendation engines.
- Premium UX: Translate complex, global service offerings into elegant, premium digital experiences that reflect our luxury brand.
- Cross-Functional Partnership: Collaborate closely with user research, product management, and engineering to continuously iterate based on member feedback and behavioral data.
- Process Definition: Help establish and refine our design rituals, contributing to a growing design system and advocating for the user at every step.
What We’re Looking For
- Experience: Min 3+ years of experience in product design, UX/UI, or a related field, with a portfolio showcasing end-to-end product design (from discovery to high-fidelity delivery).
- Consumer Focus: Experience designing B2C or B2B2C products, with a keen eye for premium visual design and micro-interactions.
- Navigating Ambiguity: You are comfortable in a growing team where processes are still being defined. You see a lack of rigid structure as a chance to lead and implement best practices.
- Collaboration: You have a track record of working closely and positively with Product Managers and Engineers. You know how to negotiate technical constraints.
- Proactive Mindset: You don't wait to be told exactly what to design; you ask the right questions, prototype early, and help define the problem space.
Benefits
Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
Rewards designed around you:
- A competitive salary depending on experience
- Flexible work arrangements including Hybrid work possibilities; with up to 60% Home Office.
- Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
- Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
- Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
- Employer contributory company Medical Aid: We offer a comprehensive employer-contributory medical aid scheme designed to support the health and well-being of our employees. Through this benefit, the company makes regular contributions towards your medical aid plan, helping to significantly reduce your out-of-pocket medical expenses.
- Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
- Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
- Be part of our global, dynamic, and inclusive Team, with diversity at its core.
- Genuine career opportunities within a dynamic and international company.
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.