Responsibilities:
- Provide exceptional customer support to clients in Japanese, utilizing JLPT N1 or N2 proficiency.
- Handle customer inquiries, complaints, and feedback through various communication channels.
- Assist customers with product and service-related questions, ensuring a high level of customer satisfaction.
- Collaborate with internal teams to resolve customer issues effectively and efficiently.
- Maintain accurate records of customer interactions and transactions.
- Identify and escalate complex issues to relevant teams when necessary.
- Prepare reports and analyze customer feedback to enhance service delivery.
- Participate in training and development programs to enhance product knowledge and customer support skills.
- Foster positive relationships with clients to promote loyalty and repeat business.
- Stay informed about company products, services, and industry trends to better assist customers.
Requirements
- Language Proficiency: Fluency in Japanese with JLPT N1 or N2 certification.
- Reason: Role requires handling inquiries from Japanese-speaking customers and providing localized support tailored to their language and cultural needs.
- Diploma or degree in Business, Communications, or a related field is preferred.
- Prior experience in customer support or service-related roles.
- Strong communication and interpersonal skills.
- Customer-oriented mindset with the ability to handle inquiries professionally.
- Proficiency in MS Office applications and customer support software.
- Excellent organizational and time management skills.
- Ability to work independently as well as part of a team.
- Flexibility to adapt to changing priorities and customer needs.
- Strong problem-solving abilities.
Interested candidates who wish to apply for the advertised position, please send in your resume to gs1@talenttradersg.com.
EA License No: 13C6305
Reg. No.: R1874608
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