Responsibilities:
- Provide excellent customer service and support in the supply chain industry.
- Handle customer inquiries, orders, and complaints in a timely and professional manner.
- Manage and maintain customer accounts, ensuring accurate and up-to-date information.
- Coordinate with internal teams to ensure smooth order processing and delivery.
- Proactively communicate with customers regarding order status, delays, and any issues.
- Collaborate with logistics and warehouse teams to address customer requirements.
- Resolve customer complaints and escalate issues when necessary.
- Assist in the implementation of customer service strategies and process improvements.
- Stay updated on industry trends and best practices in supply chain management.
- Provide feedback and suggestions for continuous improvement of customer service operations.
Requirements
- Diploma or degree in Business, Supply Chain, or related field.
- Prior experience in customer service, preferably in the supply chain or logistics industry.
- Strong communication and interpersonal skills.
- Customer-focused mindset and ability to handle customer inquiries and complaints professionally.
- Proficiency in MS Office applications, especially Excel.
- Excellent organizational and time management skills.
- Attention to detail and ability to multitask.
- Ability to work in a fast-paced and dynamic environment.
- Strong problem-solving and analytical skills.
- Knowledge of supply chain management concepts and processes.
Interested candidates who wish to apply for the advertised position, please send in your resume to gs1@talenttradersg.com
EA License No.: 13C6305
Registration No.: R1654399
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