Genetec - Protect the everyday
We are a global Canadian company with a broad solutions portfolio encompassing security, intelligence, and operations. We serve customers within various industries including transportation, education, and government. At Genetec we embrace open communication, creativity, and continuous learning to allow everyone to flourish in their own unique career paths.
Our network of over 2300 people globally is made up of diverse individuals who are passionate about their work and open to trying new ideas. We prioritize the success and well-being of our employees. Discover Genetec's work environment and lively culture in this video - here.
What your day will look like
As a Sales Engineer, you will be a key technical partner to our Sales organization across Africa. You will collaborate closely with Sales Managers, Field Project Engineers, Pre‑Sales Engineers, and our broader Sales Network to position Genetec’s solutions effectively. In this role, you act as the primary technical point of contact for both customers and internal teams, ensuring our solutions are understood, trusted, and successfully implemented.
- Develop and maintain a strong technical understanding of Genetec’s product portfolio and stay up to date with new features and releases.
- Define the most suitable solutions based on customer and partner requirements, ensuring technical alignment and value creation.
- Build and maintain excellent relationships with customers, partners, and key stakeholders across the region.
- Deliver high‑impact product demonstrations and presentations, showcasing the full capabilities of our solutions.
- Provide technical expertise to Sales teams, supporting responses to customer requirements and specifications.
- Work closely with the Technical Support team to ensure a seamless transition from pre‑sales to post‑sales and successful solution deployment.
- Represent Genetec at industry events, specialized security fairs, exhibitions, and seminars, acting as a regional technical ambassador.
- Create and contribute to technical content, such as white papers, positioning yourself as an expert on Genetec technologies.
- Share field insights and technical feedback with Product Management to support continuous product improvement.
- Implement complex software solutions, supporting customers throughout the technical evaluation and deployment phase.
- Travel approximately 40% of the time, engaging with customers, partners, and internal teams across the region.
Requirements
About you
We welcome all qualified candidates, including those who may not meet every listed requirement. If you're excited about this role and believe you can make an impact, we’d love to hear from you.
You are a senior technical professional with strong experience in customer‑facing roles and the ability to guide partners and end users through complex solutions. You combine deep technical understanding with excellent communication skills and a proactive, solution‑oriented mindset.
- Strong technical expertise, ideally with hands‑on experience in:
- IP networking & protocols
- Windows operating systems
- PC configuration
- Implementing or integrating complex software solutions
- 5+ years of experience in customer‑ or partner‑facing roles within a technology‑driven environment (security industry experience strongly preferred).
- Strong pre‑sales or technical customer support background, with the ability to translate technical requirements into tailored solutions.
- Excellent presentation and communication skills, comfortable demonstrating complex technology to both technical and non‑technical audiences.
- Analytical mindset and strong problem‑solving skills, including incident analysis and resolution.
- Ability to manage multiple projects, prioritize effectively, and deliver within timelines.
- High customer orientation, strong interpersonal skills, and the ability to build trust quickly.
- A proactive, positive attitude, combined with curiosity, innovation, and a drive to achieve objectives.
- Understanding of the local security markets across Africa (ecosystem, technologies, trends).
- Professional language skills: English.
Even better if you have these assets
- Engineering degree (electronics, computer science, electrical engineering, or similar).
- Practical background as a security system installer, commissioner, or system integrator.
- MCSE, CCNA, or similar certifications.
- Familiarity with Genetec’s product ecosystem.
Benefits
What's in for you
- An opportunity to make a meaningful impact in an international, diverse, and collaborative work environment.
- A culture that encourages creativity and fresh ideas, giving you the freedom to challenge the status quo and shape how we work.
- A role within an industry‑leading global company and an open, supportive atmosphere.
- Participation in international team events and conferences, fostering strong connections across regions.
- Employee Commission Plan, recognizing your contribution to business success.
Genetec is an equal opportunity employer, we strive for diversity and inclusion through our recruitment approach as well as the training and professional development we provide. We partner with external associations and implement internal initiatives to provide a welcoming work environment for employees from all backgrounds.
To learn more about us: genetec.com