Payroll & Benefits Senior Manager
Location: Lehi, UT
Department: Human Resources
Employment Type: Full-Time
About the Role
Serenity Healthcare is seeking an experienced Payroll & Benefits Senior Manager to lead our payroll, benefits, and HR operations team. This is a hands-on leadership role for someone with deep expertise in employee benefits, particularly self-funded health plans, along with strong payroll knowledge and practical experience navigating HR matters across multiple states.
This is not intended to be a traditional, heavily HR-focused position. Our primary need is a strong benefits leader who understands the financial and operational complexities of a self-funded plan, can provide oversight and backup support for payroll, and brings the judgment and maturity necessary to help manage employee-related issues as they arise to support the 2 current HR employees.
The ideal candidate is level-headed, highly accountable, detail-oriented, and comfortable balancing strategic oversight with hands-on problem solving.
Key Responsibilities
Benefits Administration
- Lead the administration and ongoing management of Serenity Healthcare's employee benefit programs, with a strong emphasis on our self-funded health plan
- Serve as the internal subject-matter expert for benefits administration
- Partner with benefits brokers, carriers, third-party administrators, and other vendors
- Review plan performance, utilization, costs, claims trends, and opportunities to improve plan effectiveness
- Manage annual benefits renewals and open enrollment
- Ensure accurate employee enrollment, eligibility, deductions, and benefit changes
- Help employees and leaders resolve complex benefits questions and escalations
- Ensure benefit programs remain compliant with applicable federal and state requirements
Payroll Oversight
- Provide leadership and oversight for payroll operations
- Serve as a knowledgeable backup for payroll processing when needed
- Ensure payroll processes are accurate, timely, and well controlled
- Support resolution of payroll discrepancies, deductions, tax issues, and other escalated payroll matters
- Identify opportunities to improve payroll processes, controls, and efficiency
Team Leadership
- Lead and develop the team responsible for payroll, benefits, and HR administration
- Establish clear expectations, ownership, and accountability across the team
- Build efficient processes and ensure work is completed accurately and consistently
- Coach team members and provide support on complex or escalated situations
- Create appropriate cross-training and backup coverage across payroll, benefits, and HR functions
Qualifications
- 7+ years of progressive experience in benefits, payroll, and HR operations
- Strong experience administering and managing self-funded employee health plans
- Demonstrated knowledge of benefits administration, plan design, renewals, and vendor/broker relationships
- Working knowledge of payroll operations with the ability to serve as a hands-on backup when necessary
- Previous experience leading and developing a payroll, benefits, HR, or HR operations team
- Experience supporting employees across multiple states
- Working knowledge of employment law, employee relations, and HR compliance
- Strong analytical skills with the ability to understand benefits costs, claims information, and plan performance
- Exceptional attention to detail and commitment to accuracy
- Strong judgment and the ability to remain calm, objective, and level-headed when handling sensitive issues
- Bachelor's degree in Human Resources, Business, Finance, or a related discipline preferred
Why Serenity Healthcare
Serenity Healthcare is a rapidly growing organization focused on transforming the way patients access mental health treatment. As we continue to expand, we need experienced operational leaders who can build scalable processes while maintaining the accuracy, accountability, and employee support required in a growing multi-state organization.
Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.