Reno Orthopedic Center wants you to join the team as a Patient Services Rep! We are seeking an enthusiastic and dedicated team member to greet and check-in patients at our Carson City ROC Clinic.
Who are we?
At Reno Orthopedic Center (ROC), every action is driven by our employee expectations:
- We lead with a patient-first mindset, ensuring every decision is made in the best interest of those we serve.
- We believe in the power of assuming good intent, fostering a culture of respect, optimism, and compassion, where teammates lift each other up.
- Here, you're encouraged to own your success — we support your growth, celebrate your contributions, and empower you to take initiative.
- Continuous learning is part of who we are; we strive for constant improvement in everything from clinical innovation to personal development.
- We value kindness as a core strength — it's how we treat our patients, our colleagues, and our community.
- Most importantly, we encourage every team member to be an advocate — for patients, for progress, and for doing what's right.
If you're looking for a place where your work matters, your values align, and your growth is supported, you'll find purpose and belonging at ROC.
What sets us apart?
Reno Orthopedic Center (ROC) is physician-owned, meaning decisions are made by those who understand patient care firsthand — and every team member’s voice matters. We offer a fully integrated musculoskeletal health campus with on-site surgery, advanced imaging, therapy, urgent care, and specialty services like bone health and orthopedic oncology. With continuous growth and investment in new facilities and technology, ROC provides a forward-thinking environment built to support both exceptional patient care and your professional development. We’ve been the trusted name in musculoskeletal health across Northern Nevada for over 60 years — and we’re still growing!
What would you do in this role?
- Check-in/check-out patients, and schedule follow-up appointments;
- Accurately enter patient demographic information in patients’ electronic medical records;
- Scan photo ID’s and insurance cards and verify insurances;
- Collect applicable co-pays and ensure billing information is updated;
- Balance money drawers at end of day;
- Maintain calm and efficient patient flow through the clinics.
Requirements
Certifications/Educations:
- High School Diploma
Knowledge of:
- Customer service principles and practices
Experience:
- Using computer systems and applications, including entering data and typing
Preferred Qualifications - How can you set yourself apart from other applicants?
- One year of experience performing reception duties.
Benefits
At Reno Orthopedic Center (ROC), we believe that exceptional patient care starts with taking care of our people. We prioritize work-life balance by fostering a supportive, team-oriented environment where workloads are managed realistically, schedules are respected, and personal well-being is valued.
Why chose ROC? Full time benefits include:
- Medical, dental, vision insurance
- Discounted orthopedic care at ROC
- Paid time off and holiday pay
- Extended sick leave
- 401(k) plan contributions with no match required
- EAP, disability and life insurance
- Health and fitness program
- Employee events
- Coffee shop onsite (main location)
Dependent on Position:
- Continuing education funds / certification reimbursement
- Relocation assistance (for eligible roles)
- Productivity bonuses or incentive compensation (for eligible roles)
- Student loan repayment (for eligible roles)
Come build your career with a team that’s committed to innovation, community, and compassion in orthopedic care. Whether you’re a seasoned specialist or just starting your journey, you’ll find purpose, impact, and growth at Reno Orthopedic Center.