We are hiring for this role on behalf of our client
Vehicle Repair Services Engineer
Location: Ho Chi Minh City, Vietnam
Workplace Type: Onsite
About Our Client
Our client is a joint venture dedicated to accelerating Vietnam’s energy transition by investing in an end-to-end electric two-wheeler (E2W) mobility solution. They aim to deliver a seamless consumer experience powered by an integrated digital ecosystem.
Role Overview
The Vehicle Engineer / Mechanic is the technical hand of the company on the vehicle and at the warehouse gate: technical acceptance of incoming parts, battery pack receiving check, vehicle inbound check and pairing, pre-dispatch PDI, tier-2 support to dealer technicians, internal repairs and the technical quality data that feeds the OEM.
The role works between the 3PL warehouse and the dealer network, on a roster set by the Aftersales Manager. Gate 2 technical decision; PDI pass or fail; inbound check pass or fail; internal repair execution within the approved tier.
The ideal candidate is a certified motorcycle or EV technician who works to a checklist, records what he does, and can explain a fault to a dealer technician over the phone.
1 - Warehouse Acceptance — Parts, Batteries, Vehicles
- Perform technical acceptance of incoming parts before goods receipt is approved: part number and supersession against the order, genuine label, condition by sample per line and 100% for high-voltage and electrical parts; segregate and photograph defective or wrong parts for the supplier claim.
- Check battery packs on receipt per serial: count, serial against the shipment list, casing and ports, impact / water / heat indicators, error codes and state of charge on the diagnostic tool; report damage within 24 hours.
- Perform the inbound vehicle check per VIN: visual and functional check, firmware, diagnostic read; pair battery packs to the vehicle and record pack serials; raise inbound defect claims with evidence within the OEM window.
2 - Pre-dispatch PDI
- Perform PDI per VIN on the PDI request: walkaround, packs and serials, firmware, no active fault code, charge state, accessories, open recall and bulletins applied.
- Record the PDI pass reference per VIN; a vehicle does not leave the warehouse without it.
- Route PDI failures to the internal repair order and report the failure cause for quality data.
3 - Tier-2 Technical Support & Gate 2
- Give tier-2 support to dealer technicians within the service level: diagnosis guidance, fault-code interpretation, repair method.
- Make the Gate 2 decision before high-voltage work, BCU replacement, repeat failures and repairs above the value threshold.
- Escalate tier-3 cases to the OEM technical channel with complete evidence; track the answer.
4 - Internal Repairs & Demo Fleet
- Repair transit-damaged, PDI-failed and returned units on an internal repair order, with cost recorded by tier; return the unit to stock as new.
- Prepare, inspect and repair demo and test-ride units; keep demo and sales batteries separate.
- Retire demo units on inspection for the Aftersales Manager's decision.
5 - Quality Data & Technical Bulletins
- Build the monthly quality pack with the Service Admin: tier-3 cases, repeat faults, claims by part, fault-code frequency, transit-repair log.
- Draft technical service bulletins from field findings for the Aftersales Manager's approval.
- Propose parts-master corrections from repair findings.
6 - Battery Care & Field Support
- Perform battery-care visits to dealer stock on the schedule set by the Aftersales Manager; swap and log packs; report deviations.
- Support the Field Service & Training Specialist on site at dealers when rostered.
- Handle battery referral cases at points within the rule: the pack is never opened at a point.
Qualification
- Three levels: Junior (inbound check, PDI, internal repair under supervision) · Senior (tier-2 support, Gate 2 decision) · Chief (tier-3 escalation to the OEM, technical bulletins, quality pack lead) — level set on hiring by experience and certification
- 3–6 years as a motorcycle, scooter or EV technician; electric two-wheeler or high-voltage experience strongly preferred
- Able to pass the OEM high-voltage and diagnostic-tool certification within the first months
- Comfortable with diagnostic software, firmware updates and structured checklists
- Valid motorcycle licence; willing to travel within the city and work on a roster between warehouse and dealers
- Basic written English for technical bulletins and OEM tickets; fluent Vietnamese
- Vocational or technical diploma in automotive or electrical engineering
Personal Attributes
- Precise and checklist-driven
- Records what he does
- Patient with dealer technicians
- Safety-conscious around high-voltage systems
- Hands-on and reliable